Advisor Journey Innovation Manager

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life were driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring authentic bold inspiring and impactful.

When you join Sun Life youll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions so you can make a meaningful difference in our Clients lives.

Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

What will you do

Innovation discovery and experience definition

• Lead research and discovery activities to understand Advisor business operational and stakeholder needs.

• Analyze existing evidence and identify gaps that require additional research validation or stakeholder input.

• Collaborate on current-state and future-state journey maps service blueprints opportunity maps capability views and other fit-for-purpose discovery artifacts.

• Design and facilitate workshops focused on problem framing understanding needs identifying assumptions exploring opportunities prioritizing risks and establishing next steps.

• Synthesize qualitative and quantitative information into clear insights themes hypotheses experience implications and opportunity areas.

• Ensure discovery work remains grounded in user needs business outcomes operational feasibility technology considerations and enterprise journey context.

Business design and investment recommendations

• Frame ambiguous or solution-led requests into clear problem statements desired outcomes hypotheses assumptions decision questions and discovery plans.

• Act as a business advocate by ensuring recommendations remain anchored to Advisor and stakeholder needs business strategy expected outcomes and measurable value.

• Lead options analysis and develop evidence-based recommendations that clearly explain trade-offs risks dependencies and unresolved questions.

• Lead or coordinate business cases including cost-benefit analysis expected benefits success measures risks dependencies delivery-cost assumptions and recommended courses of action.

• Partner with Finance Technology business sponsors and subject-matter experts to validate assumptions estimated costs expected benefits feasibility and value-realization logic.

• Translate complex analysis into concise executive decision materials that communicate business value options costs benefits risks dependencies and recommended next steps.

Capability and team enablement

• Translate validated discovery findings and approved recommendations into capability definitions high-level requirements success measures delivery guardrails and transition materials.

• Support effective transition from discovery into delivery by ensuring decisions assumptions risks dependencies ownership and measures of success are clearly documented and understood.

• Provide business and journey continuity where required so that delivery remains aligned to the intended experience approved recommendation and expected outcomes.

• Provide direction guidance and mentorship to Business Systems Analysts as they frame ambiguous problems sequence analysis resolve conflicting inputs and progress toward clear recommendations.

• Review and strengthen problem statements discovery plans process maps options analyses requirements recommendations and leadership materials.

• Contribute to reusable discovery practices templates standards knowledge sharing and improvements to the Innovation Teams ways of working.

Stakeholder management

• Identify the business Advisor-facing operational technology finance risk legal compliance change and delivery stakeholders required to understand an opportunity and make informed decisions.

• Build alignment across groups with different objectives constraints or perspectives by presenting evidence clarifying trade-offs and identifying decisions required.

• Build and maintain trusted relationships with senior leaders Journey Owners Product Owners Business Systems Analysts Technology Leads Architects CXO partners and delivery teams.

• Proactively identify and communicate key issues assumptions risks dependencies ownership gaps and decisions requiring escalation.

• Escalate material scope priority funding risk compliance stakeholder or delivery-ownership issues to the Director Journey Owner.

Communication and relationship management

• Tailor written and verbal communication to working teams subject-matter experts business sponsors and senior leaders.

• Facilitate discussions and workshops that move stakeholders from ambiguity to shared understanding recommendation ownership and action.

• Present findings and recommendations in clear concise and decision-oriented language.

• Maintain awareness of developments across relevant business and technology areas and identify opportunities for collaboration reuse or integration.

What do you need to succeed

• Significant experience in strategic discovery business design journey or service design product management business analysis management consulting innovation digital transformation business architecture or a related discipline.

• Demonstrated experience leading ambiguous cross-functional business initiatives from problem definition through recommendation business casing and transition into delivery.

• Strong knowledge of Advisor or business journeys digital and operational capabilities Agile delivery concepts and the relationship between business outcomes user needs technology feasibility operational readiness compliance risk and value realization.

• Experience conducting or directing user and stakeholder research producing discovery artifacts and translating findings into business recommendations.

• Experience coaching or providing functional guidance to Business Systems Analysts or other analysis professionals.

• Experience in financial services insurance wealth distribution Advisor channels or another regulated environment is preferred.

• Strong problem-framing and structured problem-solving skills with the ability to distinguish evidence from assumptions and determine the level of analysis required to support a sound decision.

• Ability to lead options analysis and business-case development by integrating financial operational strategic experience risk technology and delivery considerations.

• Ability to synthesize qualitative and quantitative information into clear insights recommendations and decision materials.

• Ability to balance user desirability business viability technical feasibility operational readiness risk and strategic alignment.

• Strong facilitation skills with the ability to guide diverse stakeholders from ambiguity to alignment recommendation and action.

• Sound judgment and comfort making progress when information is incomplete priorities are evolving and accountability is distributed across teams.

• Strong written verbal presentation and executive storytelling skills.

• Ability to influence senior business and technology stakeholders without formal authority.

• Ability to constructively challenge assumptions surface trade-offs and advocate for business and Advisor outcomes.

• Ability to establish clear guardrails give practical direction and enable others to move work forward.

• Post-secondary education in business design research technology product management strategy or a related field or equivalent practical experience.

• Relevant certifications or education in product management business analysis design thinking service design business design Lean UX Agile research strategy or finance are considered assets.

• Demonstrate curiosity a growth mindset and a willingness to challenge the status quo.

• Take ownership for moving work forward while enabling others through coaching clear guardrails and timely decisions.

• Work collaboratively in a non-hierarchical environment grounded in transparency trust learning and shared accountability.

• Remain effective in a fast-paced environment with changing priorities multiple stakeholders and frequent context switching.

• Demonstrate a bias toward evidence practical recommendations measurable value and action.

Why join Sun Life

• Being a member of the Sun Life family a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives

• A friendly collaborative and inclusive culture

• A collaborative and interactive team environment

• Being part of our journey in developing the next greatest digital experience

• Working together sharing common values and encouraging growth & achievement

• Joining a reputable organization with over 150 years of history

• Certified Great Place to Work in Canada in 2026

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business our Clients and you.

We may use artificial intelligence to support candidate sourcing screening interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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