Advisor eCommerce Growth, Marketplaces Ontario

Joining our team has its advantages!

- Flexible schedule to promote work/life balance

- Group insurance from the first day

- Very competitive pension plan

- Generous holiday policy

- Personal days

- Employee Assistance Program

- Free parking

- Opportunity for professional development

This is a posting for a new permanent full-time position.

SUMMARY:

Reporting to the Senior Manager eCommerce Growth Ontario the Advisor eCommerce Growth Ontario is responsible for supporting the growth performance and ongoing development of third-party marketplace partnerships for the companys Ontario banners. The Advisor works closely with external partners and cross-functional teams to plan and execute growth initiatives launch new services expand store participation and improve the customer experience. Using a data-driven approach the Advisor identifies opportunities monitors results and coordinates operational improvements that support eCommerce sales and profitability objectives.

SPECIFIC RESPONSIBILITIES:
- Support the development and execution of growth strategies for third-party marketplace channels across Ontario.
- Monitor sales customer operational and financial performance; identify trends opportunities and areas requiring corrective action.
- Prepare recurring performance reports partner business reviews and recommendations for internal stakeholders.
- Analyze performance variances and coordinate required adjustments with Finance Operations internal teams and external partners.
- Use a data-driven approach to recommend initiatives that improve sales traffic conversion customer engagement order frequency and profitability.
- Support annual planning sales forecasts marketplace growth targets and competitive intelligence.
- Act as a key day-to-day contact for assigned marketplace partners and build productive relationships with participating stores and internal business teams.
- Coordinate business requests issue resolution partner commitments deliverables risks and dependencies across multiple stakeholders.
- Support the evaluation of partner proposals commercial opportunities service changes and new marketplace capabilities.
- Coordinate new marketplace launches banner expansions store additions and service enhancements including feasibility analysis implementation schedules launch readiness and post-launch follow-up.
- Coordinate requirements and deliverables with Operations Information Technology product catalogue teams Marketing Merchandising Finance Payments Legal Information Security Customer Service and marketplace partners.
- Identify and prioritize issues affecting product availability pricing promotions catalogue accuracy store visibility order execution and the customer experience.
- Maintain and communicate accurate lists of participating banners stores services operating schedules and holiday hours.
- Coordinate the investigation and resolution of operational technical customer-service and partner-related issues including ServiceNow and information-security requests.
- Develop and maintain procedures reference materials process documentation and operational communications; recommend scalable solutions for recurring issues.
- Coordinate marketplace promotional and seasonal initiatives with Marketing Merchandising Media and external partners.
- Support offers featured-product programs seasonal themes cross-selling opportunities and other marketplace activations while ensuring alignment with brand standards and business objectives.
- Track promotional performance and recommend improvements for future activations.
- Support the review validation and reconciliation of marketplace invoices fees credits and financial adjustments.
- Coordinate with Finance and marketplace partners to investigate discrepancies resolve outstanding items and maintain accurate supporting documentation.
- Assist with business cases financial analyses partner performance assessments and information required for internal executive or investor reporting.

SPECIFIC QUALIFICATIONS:
- Bachelors degree in business administration marketing digital marketing eCommerce or another relevant discipline.
- Three or more years of relevant experience in eCommerce digital marketing retail marketplace management project coordination business analysis or a related field.
- Experience working with third-party marketplaces delivery platforms digital commerce partners or external technology providers is an asset.
- Strong analytical skills and the ability to translate data into clear findings and actionable recommendations.
- Demonstrated ability to coordinate cross-functional initiatives involving multiple stakeholders.
- Strong organizational and project-management skills with the ability to manage competing priorities and tight deadlines.
- Strong written and verbal communication skills attention to detail and commitment to high-quality work.
- Proficiency with Microsoft Office particularly Excel and PowerPoint; experience with dashboards business reviews or financial analyses is an asset.
- Ability to work autonomously while contributing effectively in a collaborative team environment.
- Knowledge of grocery retail digital marketplaces or last-mile delivery is an asset.
- Bilingualism in English and French is an asset.