Admission Officer Bridging Program – Inclusive Services Career Pathways (ISCP) Program

MNLCis a trusted leader in newcomer settlement and integration with a 40 yearhistory of providing holistic trauma-informed support services. Ourorganization is grounded in equity social justice and client-centered services like employment bridging mental health counselling Englishlanguage training community health services and connections to government andcommunity resources we empower individuals and families to build new lives inCanada. MNLC is also a tech-forward charity that values innovation andcollaboration to meet community needs.

The ISCP(Inclusive Services Career Pathways) Program supports unemployed andunderemployed adults who have experience working with or supporting vulnerablepopulations and who are seeking to reenter or stabilize their employment inOntarios community and social services sector. Participants may beinternationally trained newcomers or Canadian residents who have relevantexperience but face barriers accessing stable Ontariobased employment. ISCPequips them with Ontariospecific knowledge in areas such as settlementhousing addictions mental health and financial supports helping themtransition into frontline and administrative roles. By providing sectorspecifictraining and direct candidate-employer connections ISCP strengthens culturallycompetent service delivery and builds sustainable communityrooted talentpipelines across the province.

Position Summary

The AdmissionOfficer serves as the welcoming first point of contact for participantsapplying to MNLCs ISCP Program. This role plays a critical function inensuring individuals are appropriately assessed guided and connected to thesupport that best meets their needs.

Working closely with internal teams and externalpartners the Admission Officer will respond to inquiries assesscandidate eligibility manage interview appointmentsmaintain accurate records and supportapplicants navigate across MNLCs service offerings. The position requiresstrong interpersonal skills attention to detail administrative precision andthe ability to collaborate across multiple programs and stakeholder groups.

Key Responsibilities

Client Intake & Assessment

Act as the first point of contact for ISCPprogram inquiries: Respond to general inquiries and informationrequests from prospective applicants current participants and projectpartners providing accurate and timely information about ISCP and MNLCprograms and services and related resources (e.g. language assessment processand organizations).

Review and screen program applications:Assess ISCP program applications to determine eligibility and identify clientneeds. Follow up on incomplete submissions by requesting missing documentationand refer applicants to appropriate services that support their applicationprocess.

Schedule assessments:Coordinate interview bookings for eligible ISCP applicants.

Communicate application results:Inform applicants of their assessment outcomes including pass/fail status andguide successful candidates through the next steps in the admissions andonboarding process.

Facilitate service referrals and provideculturally responsive trauma-informed support:Provide clear empathetic and patient guidance to clients from diversebackgrounds ensuring a respectful inclusive and culturally responsiveexperience. Offer choices and support clients throughout the referral processensuring they understand next steps and program expectations. Identifyindividuals requiring additional assistance and coordinate warm referrals toappropriate internal and external resources while respecting culturaldifferences and individual needs.

Cross-Departmental & Inter-Agency Coordination

Build and coordinate partnerships andreferrals: Develop and maintain strong relationships withreferral partners and community organizations. Maintain regular communicationto verify service availability and ensure smooth coordination of clientreferrals.

Handle program-related communications: Correspondby email and phone to support ongoing program delivery and Centre operationsensuring timely and professional communication with internal staff externalpartners and clients.

Information Management & Administration

Maintain accurate client records: UseMNLCs client management systems (e.g. Apricot SharePoint) to ensure allclient information is up-to-date complete and accurately recorded.

Monitor intake trends and generate programreports: Collect analyze and maintain intake and participationdata to identify trends support outcome reporting and inform programplanning. Generate and distribute reports related to applications informationsession attendance and overall program participation ensuring accurate datacollection and timely updates.

Ensure confidentiality and privacycompliance: Maintain strict confidentiality and adhere toall privacy standards in every interaction and when handling client data.

Client Engagement & Program Support

Prepare and deliver student transcripts andassist with tracking attendance to maintain accurate academic records.

Conduct follow-ups withclients as needed to promote engagement retention and successful program outcomes.

Support coordination of ISCP sessionsonboarding activities events and workshops: Assist with theplanning logistical coordination and delivery of ISCP information sessionsorientations onboarding activities events and workshops both online and inperson. Help ensure smooth operations effective program delivery and positiveparticipant experiences through strong organization event support andparticipant engagement.

Identify and troubleshoot access barriers forclients (e.g. related to language technology or forms) and escalateissues to program leads when appropriate.

Organizational& Team Participation

Participate in team meetings andprofessional development: Engage in regular team meetings trainingsessions and learning opportunities to support continuous growth andcollaboration.

Support community outreach activities: Takepart in outreach efforts as needed to promote MNLCs programs and strengthencommunity connections.

Represent MNLC in external interactions: Serveas a professional and welcoming representative of MNLC in external-facingcommunications and engagements.

Qualifications & Experience

Post-secondary education inSocial Services Psychology Public Health Community Work Education or arelated field; an equivalent combination of education and relevant workexperience will also be considered.

At least 2 years of experience inclient intake program coordination or frontline service delivery ineducation health settlement or employment settings.

Strong attention to detailorganizational and problem-solving skills with the ability tomanage multiple systems and databases effectively.

Demonstrated experience working withculturally diverse communities including immigrantsrefugees and internationally trained professionals with a strongunderstanding of their needs

Excellent English communication andinterpersonal skills with the ability to handle sensitiveconversations with care and discretion. Ability to communicate in an additionallanguage is an asset.

Proficient in Microsoft Office MS TeamsZoom SharePoint and other digital communication tools;experience with EOiS-CaMS and Apricot is an asset.

Proven ability to work independently andunder supervision while collaborating effectively acrossdepartments and with external partners.

A commitment to equity anti-oppressionand trauma-informed practices.

Why Join MNLC

AtMNLC youll be part of a mission-driven organization that values compassioninclusion and excellence. Youll have the opportunity to make a realdifference in the lives of newcomers by helping them navigate complex systemsand access life-changing services.

We arecommitted to building a diverse and inclusive workforce and strongly encourageapplications from individuals who identify as Black Indigenous racializedLGBTQIA2S living with disabilities or having lived experience as a newcomeror refugee.

Areyou looking for meaningful work where you can make a difference in peopleslives At MNLC we care about our staff and clients.We are looking to fill thisposition as soon as possible. Applications will be reviewed as they arereceived and interviews may be conducted on a rolling basis. Earlyapplications are strongly encouraged as the position may be filled before allapplications are reviewed.

Accommodationsare available throughout the hiring process upon request.Pleasenote that only qualified candidates to be interviewed will be contacted.

Formore information please visit:MNLC:

Bridgeyour career:

Please visit our careers page to see more job opportunities.