Administrative Support Control Tower

The Control Tower Administrative Support acts to ensure we are fulfilling all request and actions pertaining to Amazon Customer Directs CP rail ordering carrier assets and Healthcare recovery. The role is responsible for long- and short range planning analyzing and resolving network issues and assisting the overall network operations.

Tracking

• Bluerock tracking on All Linehaul trips
• Trip Tracking
• Rail Container Ordering
• Amazon and Customer direct
• Purolator and Vendors Empty Asset tracking and follow-up
• H recovery

Communication

• Pre-alert destinations of potential delays or disruption
• Alert Amazon and Customer direct delays to terminal
• Advise terminals and customer on empty trailer asset and removal.

Duties

• Book and adjust Linehaul movements in SAP TM & FMC
• Responsible for monitoring the customer directs and empty assets in the network
• Creates and supports incidents by case management
• Provide updates on high priority shipments
• Coordinate the movements of internal/external assets
• Liaison directly with carriers to secure requirements on time arrival
• Mediate and resolve any disputes between local operations and outside carriers
• Follows procedures work instructions and other directions from the manager
• Coordinate with the Healthcare team terminals and third parties to initiate healthcare recovery

• College degree in field such as transportation or logistics studies or relativeequivalent experience is preferred

• 5 years or more experience in a similar role in the transportation or logistics industry preferred
• 4 years experience with data preparation diagnostics trending and written/ verbal communication preferred
• 4 years experience building strong working relationships with Operations team members at all levels across
• Flexibility to work varied shifts

• Exemplifies and consistently demonstrates our core competencies of communication innovation change management relationship building and leadership
• Familiarity with PCL and/or Linehaul-type operations an asset
• Knowledge of Linehaul routes and heavy equipment as asset
• Knowledge of aircraft/aviation an asset
• Detailed oriented and strong organizational skills
• Bilingualism - French/English an asset
• Excellent communication skills both verbal and written
• Proficient computer skills - Outlook Word and Excel required
• Knowledge of ECHO and ability to Triage issues within ECHO
• Detailed oriented and strong organizational skills
• Strong administrative and multi-tasking skills