Administrative Clerk Intermediate

WHAT YOULL BE DOING

• Answers screens directs or takes messages of telephone calls from internal and external callers.
• Greets and assists visitors when at front counter.
• Sells variety of documentation and processes receipts for items purchased as assigned.
• Creates organizes maintains and tracks hard copy and electronic files and records in accordance with Regional standards and systems including a bring-forward system.
• Prepares files and boxing for off site storage in accordance with Regional standards.
• Receives and enters data; compiles updates maintains and provides data statistics and reports; converts and presents data in an acceptable format; processes documents (e.g. forms invoices etc) and forwards to appropriate person as required.
• Responds to inquiries and resolves concerns as appropriate from Departments general public etc. or refers to appropriate personnel as required; provides direction and information about services.
• Processes applications and related documents pertaining to applications as assigned; assists customers with applications and contacts them for missing information/documents; contacts applicants when ready and forwards appropriate documents; maintains tracking system relating to applications.
• Performs other duties as assigned in accordance with Branch and Department objectives.

WHAT WERE LOOKING FOR

• Successful completion of a Secondary School Diploma or approved equivalent combination of education and experience.
• Minimum two (2) years clerical/administrative experience in an automated office environment including reception experience.
• Knowledge of Department and Branch services and programs and ability to relate information to meet customer needs including knowledge of the applicable Division/Units programs and procedures.
• Knowledge of general office procedures including records and information management filing systems.
• Knowledge of and demonstrated ability in corporate core competencies including customer service communication team work initiative/self management and accountability and flexibility/adaptability.