Administrative Assistant, Student Services

Athabasca Universitys Faculty of Health Disciplines is recruiting for a permanent full-time Administrative Assistant Student Services.

First consideration will be given to internal applicants according to the AUPE Collective Agreement Article 11.02

Faculty of Health Disciplines:
The Faculty of Health Disciplines (FHD) is a proven national leader in health care education offering high quality programs that enable graduates to make a difference in peoples lives lead innovation and progress in health care systems engage in research and chart rewarding lifelong careers. The Faculty of Health Disciplines (FHD) offers innovative and accessible programs and courses in both undergraduate and graduate studies including the thesis research opportunities for graduate learners.

FHD actively promotes research excellence and is home to two Canada Research Chairs in Regulation Social Governance and Inequities in Health as well as in Resurgent Methodologies for Indigenous Health. Faculty members are engaged in programs of research in a variety of health-related areas. Faculty members research is funded nationally including CFI CIHR and SSHRC as well as through regional and provincial organizations.

We encourage you to visit the faculty website to learn more.

The Position:
Reporting to the Faculty Manager Faculty of Health Disciplines (FHD) through various Team Leads within the faculty the Administrative Assistant Student Services provides administrative and operational support to the FHD Student Services teams. The role focuses on supportive administrative functions including data entry record maintenance document tracking and filing registration support processing student-related requests and researching or verifying information across AU systems and periodically supporting the team with triaging and redirecting prospective student inquiries as needed. The successful candidate will be adept at working with both current and evolving AU systems delivering respectful confidential and professional service to students and colleagues alike.

Qualifications:

• High school diploma required; Office Administration Certificate or Diploma preferred
• Minimum of two years of experience in administrative support preferably in a post-secondary environment is required
• At least one year of experience in student-focused or client-service-focused communication is preferred
• Ability to work one day from AU main campus 1 to 2 times per month or as neededwould be considered an asset
• Strong computer database data entry and records-management skills are required
• Experience managing telephone inquiries and triaging student cases is crucial
• Proven customer service skills in providing frontline support for prospective students
• Proven ability to work productively in a remote work setting
• Proficiency in Microsoft 365 Office applications is required; familiarity with MyCreds Alfresco CRM Recruit Ellucian SRM Greymatter Amazon Connect Brightspace and Banner is an asset
• Excellent written and verbal communication organizational and time-management skills
• Demonstrated tact diplomacy and ability to maintain strict confidentiality
• Ability to work both independently and collaboratively in a team environment

A detailed job description can be viewed at: Administrative Assistant Student Services

Contact Information:
For further information regarding this position please contact Rachael Chávez Faculty Manager Dean Office Faculty of Health Disciplines at