Administrative Assistant

Administrative Assistant

The Government of Alberta Appeals Commission is seeking a Temporary Appeals Assistant to provide administrative hearing coordination records management and client/stakeholder support for workers compensation appeals.

The AA will support Appeals Officers Hearing Chairs Vice Chairs Commissioners and external appeal parties. Responsibilities include pre-hearing administration hearing coordination document management status tracking client support proofreading formatting and distribution of appeal decisions.

• Prepare and distribute Appeals Officers correspondence.
  
• Create and maintain Appeal Document Package (ADP) indexes.
  
• Coordinate pre-hearing activities and communicate hearing information to parties and panels.
  
• Support in-person teleconference and video hearings.
  
• Attend record and troubleshoot technical/process issues during hearings.
  
• Respond to client and stakeholder inquiries and provide support during difficult or crisis situations.
  
• Maintain accurate appeal statuses and timelines in ACES.
  
• Maintain appeal files records and documentation.
  
• Format proofread and edit Hearing Chair decisions.
  
• Review documents for style formatting policy and legislative references.
  
• Provide plain-language editing feedback.
  
• Prepare final decisions for publication and distribution through CanLII.
  
• Work with internal teams vendors and stakeholders to coordinate activities and achieve objectives.
  
• Perform administrative and records/information management duties while maintaining privacy and security requirements.
  

• High School Diploma/GED.
  
• 2 years adapting to new business environments and working with business/technical teams vendors and stakeholders.
  
• 2 years experience using Microsoft Office Suite.
  
• 2 years working in a fast-paced environment troubleshooting/problem-solving independently and as part of a team.
  
• 2 years relevant experience in a role similar to Appeals Assistant.
  
• 2 years working directly with clients/stakeholders to identify gather document and analyze business data and process requirements.
  
• Strong communication organization accuracy and attention to detail.
  

• Post-secondary degree diploma or certificate in Office Administration or related field.
  
• 2 years Information Governance Records Management or Information Management.
  
• 2 years experience with information management privacy and security concepts related to ATIA and POPA (formerly FOIP).
  
• 2 years working directly within Government of Alberta 1GX or comparable Canadian public-sector ERP environments.
  
• 2 years experience working with workers compensation systems such as WCB.