ACT Clinical Coordinator (Mon-Thurs Days)

POSITION SUMMARYThe ASSERTIVE COMMUNITY TREATMENT (ACT) Clinical Coordinator assists in the daily operations and development of clinical operations leading an inclusive collaborative learning-oriented transdisciplinary team that is collectively committed to program model values and the best possible service for the client. Reporting to the ACT Team Leader the Clinical Coordinator implements monitors and evaluates the clinical program in alignment with RainCity principles policies and practices. They assist in the hiring dismissal discipline development and performance evaluation of ACT ACT Clinical Coordinator supports program implementation informed by RainCity principles policies and organization-wide procedures as well as the program framework and assists with continuous improvement. They promote the interests of the client population and the program in the community and ensure the program is appropriately integrated with other systems of addition to their operational role the ACT Clinical Coordinator may also provide direct services to ACT Clinical Coordinator is part of the RainCity excluded management team and works closely with ACT staff Program Managers Building/Facility Operations designated Human Resources Business Partners and Administrative #: job2026.183APPLY BY: Midnight June 26 2026POSITION TITLE: Clinical CoordinatorPROGRAM: Assertive Community Treatment (ACT) TeamPOSITION TYPE: Permanent Full-time 1.0 FTEHours: 40 WeeklyEMPLOYEE GROUP: ExcludedSALARY: : $105349 to $121151 annually depending on qualifications and experienceSTART DATE: August 3 2026SCHEDULE: Monday-Thursday 7:30AM-6:00PM with unpaid break. Weekend shifts may be required on occasion. Administrative/Clinical On-Call will be shared with the ACT Team Leader. Details to be apply please include your resume with a cover letter describing your suitability for this position in an email with the subject line of job2026.183 to:Chelsea Bromley Team Lead at SUMMARYThe Assertive Community Treatment (ACT) team services are provided on an outreach basis currently servicing Vancouver. ACT clients are clients with complex concurrent Mental Health and Substance Use challenges. They may be certified under the Mental Health Act and connected to the team on an involuntary the Housing First approach self-determination and choice are at the center of all decisions and addition to clinical care the team assists individuals who are experiencing homelessness providing support and accessing housing for individuals in the community of their choice while assisting them in achieving their personal recovery QUALIFICATIONSA Bachelors level degree in nursingMinimum of 5 years of experience with programs that deliver direct service to individuals living with mental illness substance use and physical health issuesExperience with supervising programs is preferred including budgeting program planning policy development and labour relationsCurrent First Aid and CPR certificationA clear vulnerable sector criminal reference checkClass 5 drivers licenseAdvanced knowledge in: Practices for populations with complex needs related to mental health issues substance abuse and homelessnessMental health diagnoses medications treatments support resources and strengths-based recovery modelRelated physical health issues (e.g. HIV and Hepatitis C) including diagnoses treatment and support resourcesHousing continuum including market subsidized and supported systems as well as program models for special needs populationsOppression and marginalization specifically as related to aboriginal people and people living with mental health and/or substance abuse care and social services system POSITION ACCOUNTABILITESOPERATIONALAlong with the Team Lead supports with day-to-day clinical operations leading an inclusive collaborative learning-oriented transdisciplinary team that is collectively committed to program model values and the best possible service for the clientAlong with the Team Lead provides supervision to clinical staff including nurses social workers and occupational therapistsSupports the development of the mental health practice (e.g. mental status exam mental health treatment documentation use of medications use of Mental Health Act and choice-based person-centred care) through orientation training educational materials coaching and clinical supervisionMaintains ACT program models policies practices and services ensuring consistency with all accreditation certification and regulatory standardsIn collaboration with the Team Leader teams psychiatrist and service coordinators assists with the admission assessment and comprehensive on-going treatment and support services for each client:Ensures that client self-identified goals for recovery and community integration are supported by appropriate services and practicesIdentifies escalates and ensures the resolution of risk management issuesEvaluates the status of clients; recommends and coordinates treatment activities to ensure immediate attention to their changing needsPromotes the interest of clients and programs with systems of care external service partners community resources and familiesCollaborates with housing providers to ensure the maintenance of safe and comfortable living environments for clientsWorks with external clinic services including primary care clinics mental health services addiction services and hospitals to ensure seamless and coordinated client flow throughout the continuum of careParticipates in the preparation of program budget; reviews financial statements and adjusts expenditures to meet budget; authorizes travel and client support expenses and purchases of necessary equipment and suppliesEstablishes and maintains effective working relationships with all levels of RainCitys management employees employee organizations and their representatives other government officials excluded staff clients and the publicActs as Team Leader when the Team Leader is unavailablePerforms other related duties as assignedHUMAN RESOURCE MANAGEMENTAlong with the Team Leader the ACT Clinical Coordinator is responsible for hiring and supervising ACT staff team; assists with evaluation professional development discipline and dismissalSupervises ACT staff team attendance and escalates to Team Leader attendance issues including: absenteeism authorizing overtime leave requests vacations alignment with the Team Leader the ACT Clinical Coordinator is building the capacity of the ACT staff team by implementing Human Resources processes for orientation coaching development and performance appraisalsParticipates in the development and implementation of essential service plans as a member of the excluded management teamSupports the Team Leader to ensure human resource and labour relations processes are effective efficient and timely at selecting staff managing staff performance managing benefits and managing the employment history of staffPerforms bargaining unit staff duties during a strike or lockoutIn conjunction with HR and the Team Leader ensures the workplace meets all health and safety guidelines and regulations by establishing organizational health and safety programs at each work siteDIRECT SERVICEProvides direct services to clients as needed:Establishes a dignifying and purposeful relationship with the client contacting and getting to know the client as a unique individual and clarifying the role of the Service Coordinator and client in the service planning process. Collaborates with client and the ACT team in the development and maintenance of a comprehensive strengths-based service plan that is reviewed and modified on a regular basis; ensures that the clients self-identified goals are supported by the ACT team and other relevant services. Provides coordinates and monitors services to clients to ensure the client is receiving individualized services in the following areas: housing (including landlord supports) school training & work opportunities activities of daily living health illness self-management relapse prevention money management advocacy for benefits and access to services medication support problem solving family life & social relationships nutrition recreational and leisure activities transitions between hospital and the communityAssists the client in self-managing all aspects of their life including their mental illness substance use and other health conditions by such methods as information and education coaching practical problem-solving and linkages with peer supports and consumer advocacy groupsCoordinates and monitors referrals to community services and advocates for client rights re: dignity access self-determination privacy access to information; initiates and/or participates in case conferences that include the client family other informal supports and service providers to ensure coordination of care and resolution of emergent issuesProvides support for crisis intervention and prevention by identifying potential crises and implementing preventative plans responding to crises as they arise (mental health physical health non-violent crisis intervention housing) report all crises to the Team Leader and using critical incident forms as requiredProvides support related to housing including completing paperwork related to tenancy assisting in packing and transporting belongings and furniture and setting up household coaching on landlord relationship cleaning and orientation to the local community Actively participates in building a skilled cohesive collaborative staff team by methods such as demonstrating commitment to program values and principles resolving conflict and negativity as they arise assisting in orientation training and mentoring of all staff including casualsAs a member of the ACT Team engages in on-going program planning development evaluation and quality improvement activities team goal setting problem solving conflict resolution and collaboration by methods such attending meetings and reviewing team policies procedures and communications systemsPrepares and maintains written and computerized records compiles reports and completes other program documentation including writing and updating service plans for primary caseload writing progress notes completing incident reports on-call logs letters and documentation Delivers medications to clients as per established policy and procedure COMPETENCIESStrategic ThinkingMakes strategic planning decisions to formulate and achieve program objectivesTranslates policy and principles into program structures and rhythms that ensure alignment of daily practices Ability to continually analyze and evaluate program practice and outcomes to create continuous improvementsProblem Solving/JudgementExercises strong problem solving and conflict resolution skillsWorks with senior leadership to develop solutions to complex issuesStrong decision maker with good judgement; proven ability to make and be accountable for tough decisionsExercises sound expert independent judgement within policy guidelines Ability to multi-task and prioritise; can work within an ambiguous fast-moving environment CommunicationExcellent interpersonal and communications skills; able to translate the organisations strategic vision into common languageInfluences and builds commitment to RainCity policies and strategic goals; ensures a cohesive and collaborative client service teamPresents proposals recommendations and reports clearly logically persuasively and comprehensivelyDisplays high emotional intelligence; uses tact and diplomacy in dealing with sensitive complex and confidential situationsLeadershipCreates connections trust and shared meaning with diverse individuals and groups Inspires others by identifying establishing and communicating clear and meaningful expectations and outcomesModels core qualities such as honesty integrity resilience and confidenceFocuses on stakeholder needs; ability to anticipate understand and respond to the needs of internal and external stakeholders to meet or exceed their expectations within the organizational parametersDemonstrates leadership using positive reinforcement strengths-based feedback and coaching to direct team members stakeholders and partnersStrong leadership skills with the ability to facilitate collaboration cooperation and coalitions among diverse groups aimed at improving programs services and goalsSelf aware; understands personal assumptions values principles strengths and limitationsUnderstands the need for ongoing personal and professional development; actively seeks opportunities for personal learning character building and growthTakes responsibility for personal actions performance and healthFinancial AcumenUnderstands budgeting processes and able to effectively track program costsAble to track and manage payroll costsWorking ConditionsCommunity based outreach including in-home supportFrequent travel to program sites and out-of-office meetings within the Lower Mainland Area with some travel outside of this areaPermanent full-time salaried position; expected hours are 10 hours/4 days/weekOn call for emergencies including crisis intervention staff supervision and consultationExcluded position#LI-HS1#indcamp