Account manager

Are you a results-driven leader with a passion for operations management and client relationships Do you thrive in a dynamic environment where your contributions have a direct impact on operational performance and customer satisfaction

GardaWorld is looking for anAccount managerto join our Protective Services team. This is an exciting opportunity to make a meaningful impact by driving operational excellence while delivering an exceptional client experience.

As anAccount manager you will be responsible for managing and optimizing service contracts for a diverse portfolio of clients across multiple industries. As a trusted business partner you will play a key role in operational performance client retention and the continuous improvement of service delivery.

Your leadership strategic mindset and customer-focused approach will enable you to contribute directly to the success of both your clients and the organization.

Why Choose GardaWorld

• Full-time position with job stability
• The typical hiring range for this position is $63000 to $76500 per year and is specific to candidates located in this location. The salary will be determined based on your knowledge skills and competencies and youll have room to grow after you join!
  If youre interested in the position but your expectations dont fully align with the provided range we still encourage you to apply! Considerations may be made based on your experience level.
• Comprehensive benefits package including group insurance RRSP corporate discounts and more
• Structured work environment focused on safety and compliance
• Key role at the heart of operations
• Opportunities for learning and professional development

Key Responsibilities of the account manager:

• Develop and maintain a thorough understanding of client accounts service contracts and technical specifications.
• Manage the operational and administrative aspects of client contracts including cost control overtime management and accounts receivable follow-up.
• Identify analyze and resolve operational and contractual issues by implementing effective strategic solutions that support business objectives.
• Conduct regular client site visits and build strong long-term professional relationships.
• Deliver exceptional customer service while serving as the primary point of contact for assigned accounts.
• Coach support and mentor Operations Coordinators fostering collaboration and professional development within the team.
• Partner with the Talent Acquisition team to forecast staffing needs and ensure appropriate workforce planning.
• Promote GardaWorlds products and services by identifying opportunities to expand existing client relationships.

Qualifications and Skills for the account manager:

• Bachelors degree in Business Administration Management Finance or a related field.
• Minimum of 3 to 5 years of experience in a similar account management operations management or client services role.
• Proficiency with Microsoft Office applications.
• Ability to thrive in a fast-paced evolving operational environment.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Demonstrated leadership interpersonal and communication skills.
• Excellent analytical planning and problem-solving abilities.
• Bilingualism (English and French) will be considered an asset..
  
  

This posting is for a position that is currently vacant within the organization.

Ready to Join Us

If you are looking for an opportunity to contribute to a growing organization where your coordination and organizational skills will make a real difference we want to hear from you.

Apply today and become part of the GardaWorld team.