Account Manager

JOB DESCRIPTION

Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong long-lasting client relationships
• Help your clients evaluate new products and services through a consultative selling process
• Develop trusted advisor relationships with key accounts customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with Account Executives to identify and grow opportunities within territory
• Act as Solution Consultant for new clients during the sales process
• Assist with challenging client requests or issue escalations as needed
• Stay abreast of Industry trends.
• Collaborate with cross functional teams as required

Qualifications:

• Bilingual (French & English)
• B2B experience preferably at the enterprise level.
• Proven work experience as an Account Manager Key Account Manager Sales Account Manager Junior Account Manager or relevant role
• Demonstrable ability to communicate present and influence key stakeholders at all levels of an organization
• Solid experience with CRM software (e.g. Salesforce CRM) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail
• Excellent listening negotiation and presentation abilities
• Strong verbal and written communication skills
• Ability to travel regularly
• Insurance industry knowledge is an asset.

Additional Requirements and Details:

Travel required up to 50% of the time.

Ability to work remote with a stable internet connection on an as needed basis

Located and working from an office location (when required)

Occasional lifting and/or moving up to 10 pounds.

Frequent repetitive hand and arm movements required to operate a computer.

Specific vision abilities required by this job include close vision (working on a computer etc.).

Frequent sitting and/or standing.