We are seeking a highly skilled and client-focusedAccount Manager to lead and manage a key client account while also overseeing our in-house residential design clientele. This role blendsclient relationship management AutoCAD-based design coordination and cost estimation within a custom millwork environment.
The ideal candidate brings a strong background inmillwork or cabinetry design technical drafting (AutoCAD) project estimation and customer-facing account management ensuring seamless execution from concept through delivery.
Key Responsibilities
1. Account Management & Client Relations
Serve as theprimary point of contact for a major strategic client and all assigned residential design customers
Build and maintain long-term relationships through proactive communication and excellent service
Understand client requirements and translate them into actionable design and production plans
Manage expectations timelines budgets and deliverables
Handle client presentations approvals and follow-ups
2. Design & CAD Coordination
Produce and reviewdetailed millwork drawings using AutoCAD
Collaborate with internal design engineering and production teams to ensure accuracy and feasibility
Interpret architectural drawings and specifications into shop-ready drawings
Support value engineering and design optimization to meet client budgets and timelines
Ensure all designs meet company standards building codes and client expectations
3. Estimation & Costing
Prepareaccurate project estimates quotes and proposals for millwork projects
Analyze material labor and production costs
Work with vendors and suppliers to obtain pricing and ensure cost competitiveness
Track project budgets and support margin control throughout project lifecycle
4. Project Coordination (alongside a Project Manager)
Act as the bridge betweenclients designers shop teams and installers
Monitor project schedules and ensure timely delivery and installation
Identify and mitigate risks or issues throughout project execution
Ensure change orders and revisions are properly documented and communicated
Work Environment
Combination ofoffice-based (design and coordination) and occasionalsite visits
Collaborative team setting with design production and installation teams
You are ahybrid professional who thrives at the intersection ofdesign technical execution and client service. You can confidently sit with a client interpret their vision translate it into technical drawings price it accurately and guide the project through to successful completion.
Requirements
Qualifications & Experience
Required
37 years experience inmillwork cabinetry or custom woodworking industry
Strong proficiency inAutoCAD (2D; 3D is an asset)
Experience inclient-facing account management or project management
Proven experience inestimating millwork or construction projects
Ability to read and interpret architectural drawings and specifications
Excellent communication presentation and interpersonal skills
Preferred
Diploma or degree inInterior Design Architectural Technology Woodworking or related field
Experience working withresidential builders designers or developers
Familiarity withERP systems project management tools or estimating software
Knowledge of materials hardware finishes and millwork construction methods
Core Competencies
Client Relationship Management
Technical Drafting & Design Accuracy
Financial Acumen & Estimation
Problem Solving & Attention to Detail
Time Management & Multi-Project Coordination
Cross-Functional Collaboration
Key Performance Indicators (KPIs)
Client satisfaction and retention
Accuracy of estimates vs. actual project costs
On-time delivery of drawings and project milestones
Project profitability and margin performance
Volume and value of managed accounts
Required Skills:
Qualifications & Experience Required 37 years experience in millwork cabinetry or custom woodworking industry Strong proficiency in AutoCAD (2D; 3D is an asset) Experience in client-facing account management or project management Proven experience in estimating millwork or construction projects Ability to read and interpret architectural drawings and specifications Excellent communication presentation and interpersonal skills Preferred Diploma or degree in Interior Design Architectural Technology Woodworking or related field Experience working with residential builders designers or developers Familiarity with ERP systems project management tools or estimating software Knowledge of materials hardware finishes and millwork construction methods Core Competencies Client Relationship Management Technical Drafting & Design Accuracy Financial Acumen & Estimation Problem Solving & Attention to Detail Time Management & Multi-Project Coordination Cross-Functional Collaboration Key Performance Indicators (KPIs) Client satisfaction and retention Accuracy of estimates vs. actual project costs On-time delivery of drawings and project milestones Project profitability and margin performance Volume and value of managed accounts
Required Education:
Qualifications & ExperienceRequired37 years experience in millwork cabinetry or custom woodworking industryStrong proficiency in AutoCAD (2D; 3D is an asset)Experience in client-facing account management or project managementProven experience in estimating millwork or construction projectsAbility to read and interpret architectural drawings and specificationsExcellent communication presentation and interpersonal skillsPreferredDiploma or degree in Interior Design Architectural T
Job Profile: Account Manager Millwork & Residential DesignPosition SummaryWe are seeking a highly skilled and client-focused Account Manager to lead and manage a key client account while also overseeing our in-house residential design clientele. This role blends client relationship management AutoC...
We are seeking a highly skilled and client-focusedAccount Manager to lead and manage a key client account while also overseeing our in-house residential design clientele. This role blendsclient relationship management AutoCAD-based design coordination and cost estimation within a custom millwork environment.
The ideal candidate brings a strong background inmillwork or cabinetry design technical drafting (AutoCAD) project estimation and customer-facing account management ensuring seamless execution from concept through delivery.
Key Responsibilities
1. Account Management & Client Relations
Serve as theprimary point of contact for a major strategic client and all assigned residential design customers
Build and maintain long-term relationships through proactive communication and excellent service
Understand client requirements and translate them into actionable design and production plans
Manage expectations timelines budgets and deliverables
Handle client presentations approvals and follow-ups
2. Design & CAD Coordination
Produce and reviewdetailed millwork drawings using AutoCAD
Collaborate with internal design engineering and production teams to ensure accuracy and feasibility
Interpret architectural drawings and specifications into shop-ready drawings
Support value engineering and design optimization to meet client budgets and timelines
Ensure all designs meet company standards building codes and client expectations
3. Estimation & Costing
Prepareaccurate project estimates quotes and proposals for millwork projects
Analyze material labor and production costs
Work with vendors and suppliers to obtain pricing and ensure cost competitiveness
Track project budgets and support margin control throughout project lifecycle
4. Project Coordination (alongside a Project Manager)
Act as the bridge betweenclients designers shop teams and installers
Monitor project schedules and ensure timely delivery and installation
Identify and mitigate risks or issues throughout project execution
Ensure change orders and revisions are properly documented and communicated
Work Environment
Combination ofoffice-based (design and coordination) and occasionalsite visits
Collaborative team setting with design production and installation teams
You are ahybrid professional who thrives at the intersection ofdesign technical execution and client service. You can confidently sit with a client interpret their vision translate it into technical drawings price it accurately and guide the project through to successful completion.
Requirements
Qualifications & Experience
Required
37 years experience inmillwork cabinetry or custom woodworking industry
Strong proficiency inAutoCAD (2D; 3D is an asset)
Experience inclient-facing account management or project management
Proven experience inestimating millwork or construction projects
Ability to read and interpret architectural drawings and specifications
Excellent communication presentation and interpersonal skills
Preferred
Diploma or degree inInterior Design Architectural Technology Woodworking or related field
Experience working withresidential builders designers or developers
Familiarity withERP systems project management tools or estimating software
Knowledge of materials hardware finishes and millwork construction methods
Core Competencies
Client Relationship Management
Technical Drafting & Design Accuracy
Financial Acumen & Estimation
Problem Solving & Attention to Detail
Time Management & Multi-Project Coordination
Cross-Functional Collaboration
Key Performance Indicators (KPIs)
Client satisfaction and retention
Accuracy of estimates vs. actual project costs
On-time delivery of drawings and project milestones
Project profitability and margin performance
Volume and value of managed accounts
Required Skills:
Qualifications & Experience Required 37 years experience in millwork cabinetry or custom woodworking industry Strong proficiency in AutoCAD (2D; 3D is an asset) Experience in client-facing account management or project management Proven experience in estimating millwork or construction projects Ability to read and interpret architectural drawings and specifications Excellent communication presentation and interpersonal skills Preferred Diploma or degree in Interior Design Architectural Technology Woodworking or related field Experience working with residential builders designers or developers Familiarity with ERP systems project management tools or estimating software Knowledge of materials hardware finishes and millwork construction methods Core Competencies Client Relationship Management Technical Drafting & Design Accuracy Financial Acumen & Estimation Problem Solving & Attention to Detail Time Management & Multi-Project Coordination Cross-Functional Collaboration Key Performance Indicators (KPIs) Client satisfaction and retention Accuracy of estimates vs. actual project costs On-time delivery of drawings and project milestones Project profitability and margin performance Volume and value of managed accounts
Required Education:
Qualifications & ExperienceRequired37 years experience in millwork cabinetry or custom woodworking industryStrong proficiency in AutoCAD (2D; 3D is an asset)Experience in client-facing account management or project managementProven experience in estimating millwork or construction projectsAbility to read and interpret architectural drawings and specificationsExcellent communication presentation and interpersonal skillsPreferredDiploma or degree in Interior Design Architectural T
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