Account Executive, Commercial Greenfield

Be the one building AI-powered experiences where they matter most

At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships.

Help build support and operate technology used by more than 8000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:
Drive net-new customer acquisition across small and mid-sized businesses by introducing AI-powered customer experience solutions that improve engagement efficiency and business growth. This role directly influences how emerging and growth-stage organizations adopt modern CX platforms to compete and scale effectively. At Genesys we are transforming the customer experience landscape with empathy AI innovation and global impact helping organizations deliver personalized meaningful interactions at scale. You will own a greenfield territory build pipeline from the ground up and lead new business sales cycles that expand Genesys market presence. This position offers strong career acceleration ownership of pipeline creation and the opportunity to shape growth across high-potential accounts.

Key Responsibilities:

• Drive new business growth by identifying engaging and closing net-new customers within an assigned SMB territory
• Execute outbound prospecting strategies across calls email social selling and events to build a consistent pipeline of qualified opportunities
• Develop and execute account penetration plans that expand market reach and create new revenue streams
• Leverage sales technologies and intent data tools to prioritize accounts and optimize outreach effectiveness
• Manage and advance opportunities through the sales cycle by aligning solutions to customer business objectives
• Maintain a healthy pipeline using Salesforce Clari and related tools to track performance and forecast accurately
• Collaborate with marketing business development solution consultants and channel partners to drive coordinated account strategies
• Deliver compelling value propositions that connect Genesys solutions to customer challenges and growth goals
• Represent Genesys at events webinars and customer engagements to build brand awareness and credibility
• Build relationships with senior stakeholders and position Genesys as a trusted advisor in customer experience transformation

Required Qualifications:

• 2 years of experience in B2B SaaS cloud or technology sales with a track record of generating new business opportunities
• Strong prospecting and pipeline generation skills with a focus on net-new customer acquisition
• Experience using modern sales tools such as Salesforce Salesloft LinkedIn Sales Navigator 6sense or similar platforms
• Excellent communication and presentation skills with the ability to engage senior-level stakeholders
• Strong organizational and account planning skills with a data-driven approach to sales execution
• Ability to thrive in a fast-paced high-growth environment and adapt to changing priorities
• Collaborative mindset with experience working cross-functionally to achieve shared business goals

Preferred Qualifications:

• Experience selling cloud-based software customer experience platforms or contact center solutions
• Familiarity with MEDDPICC or similar structured sales methodologies
• Experience developing opportunities within greenfield or new market accounts
• Knowledge of industries such as healthcare financial services retail or technology

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidates experience qualifications skills and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Working at Genesys

• AI at enterprise scale Build support and operate AI-powered technology used by more than 8000 organizations worldwide. 150new AI features were released in the last fiscal year.
• A flexible-first culture Join a global team of nearly 7000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era Build future-ready skills through mentorship learning programs leadership development and education support.
• Time to recharge and give back Benefits include paid volunteer time August Free Fridays well-being resources and regionally tailored programs for employees and their families.
• Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply heres what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and if your background is aligned schedule a Zoom interview.

• Next youll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time with no more than five interviews in most cases.

• After interviews are complete our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how were applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Employee Referral

If a Genesys employee referred you please apply using the link they shared so we can connect your application to their referral.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process but every application is reviewed by our Talent Acquisition team looking beyond keywords to focus on your experience and potential.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .

You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.