Account Director

This is a 12 month fixed term employee contract initially with a likelihood of extension.

DEPT is a Growth Invention company built to help the worlds most ambitious brands grow faster. Operating at the intersection of technology and marketing our 4000 specialists deliver growth invention services across Brand & Media Experience Commerce CRM and Technology & Data. Were 5050 tech and marketing partner-led and first to move. Clients include Google Lufthansa Meta eBay and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE:

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas products and campaigns at scale and speed. Our specialty is hyper-personalised digital communications that change perceptions shape new behaviours and shift market share for our clients.

As an Account Director you will be responsible for building strong relationships with clients at all levels including strategic input and overseeing the delivery of a wide variety of substantial integrated campaigns.

You will be required to manage client briefs from start to finish planning assigning and reviewing creative and managing the overall agency workload in partnership with the producers design and copy leads.

You will be working closely with designers copywriters developers and other parts of the agency to ensure successful campaign deliveries; which are profitable without compromising the creative integrity.

WHAT YOULL DO:

• Manage client accounts and projects from briefing through delivery ensuring work is completed on time on budget and to a high standard.
• Build and maintain strong client relationships acting as a trusted advisor and managing expectations.
• Coordinate cross-functional teams balancing workloads and communicating client feedback effectively.
• Oversee project scope budgets contracts and resources to maximise account performance and profitability.
• Lead account planning proposals presentations and new business opportunities.
• Drive process improvements and ensure consistent delivery across all projects.
• Monitor account performance and provide strategic recommendations based on client objectives and results.
• Mentor and support junior team members resolving project challenges and escalations.
• Lead and develop project teams delegating work effectively and fostering collaboration.
• Support hiring onboarding performance management and professional development.
• Encourage innovation continuous improvement and high-quality delivery across the team.
• Manage change effectively and communicate priorities to ensure smooth execution.

WHAT YOU BRING:

• Experience delivering integrated multi-channel marketing campaigns across paid digital social CRM and web with multiple formats versions and localization requirements.
• Strong account project budget and stakeholder management skills.
• Ability to confidently lead client conversations interrogate a brief manage expectations and push back constructively.
• Understanding of how work moves from brief through creative development approvals QA and releaseand can hold teams accountable for readiness and quality.
• Experience coordinating multiple client teams agency partners and internal creative strategy technology and production teams.
• Excellent organisation with the ability to manage multiple priorities in a fast-paced environment.
• Strong communication problem-solving and decision-making abilities.
• Experience leading and developing high-performing teams.
• Commercial awareness with business development and client growth experience.
• Knowledge of digital production and creative workflows.
• Proactive adaptable and solutions-focused with strong attention to detail.
• Proficiency with Microsoft Office and project management tools.

WE OFFER

• A flexible hybrid working policy to enjoy the best of both worlds.
• Early Finish Fridays kickstart your weekend early with alternating early-finish Fridays.
• 15 days paid holiday annually increasing with length of service (plus Public Holidays).
• Birthday Leave a paid day-off each year.
• Access to dedicated mental health resources including enhanced sick pay scheme employee assistance programme and trained Mental Health First Aiders.
• DEPT Allowance a dedicated company contribution to spend on either your professional development or personal wellbeing.
• Refreshments are provided in the office all week.
• Enhanced family friendly policies to support parents.
• Learning and Development continuous growth opportunities through internal training and inspirational talks guest speakers.
• Buddy Program you will be paired with a Buddy to help you navigate your first weeks at DEPT.
• A Certified BCorp Agency and is multi-award winning Agency of the Year.
• Awesome clients. Whether big or small local or global at DEPT youll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• Global DEPT Cares Month an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects.

The anticipated annual salary range for this position is $90000 $100000 CAD. Salary is based on relevant experience expertise and organizational impact.

This posting reflects an existing vacancy at DEPT.

WHY DEPT

We are a Growth Invention company built to help the worlds most ambitious brands grow faster. Operating at the intersection of technology and marketing we create what is next by pioneering ideas acting fast and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious move with intent and never stop inventing. Our culture runs on three values: better together relentlessly curious and get sh*t done. It is how we work how we grow and how we make things that matter.

At DEPT you will find the freedom to explore the space to collaborate and the trust to make a real impact for our clients for each other and for the world we are helping to build.

AI Disclosure: At DEPT we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations so our interviewers can stay fully focused. Using the AI is optional just let us know if youd prefer it not be used.

DIVERSITY EQUITY & INCLUSION

At DEPT we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit develop nurture and retain talented individuals from diverse backgrounds with varying skills and perspectives.

Not sure you meet all qualifications Apply and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity equity and inclusion Check out our efforts here.