Academic Health Technology Support Specialist, ICT Enterprise Solutions

Summary:

The academic health technology support specialist supports the daily operation logistics and maintenance of dental and health technology equipment within the dental college. This role delivers technical support by reviewing and prioritizing user issues and resolving them efficiently across teaching clinical and lab environments. This position contributes to continuous improvement initiatives and maintains procedures supporting courses exams specialized labs and clinical activities. The technician collaborates with faculty staff students and stakeholders across multiple health science programs to support teaching and learning technologies including audio-visual systems and simulators. Additionally this position develops documentation supports projects and provides operational data to inform planning and decision-making.

Duties and Responsibilities:

• Analyzes and prioritizes user issues to resolve technical problems effectively and promptly.
• Monitors equipment usage to confirm operational status.
• Performs preventive and corrective maintenance of equipment according to manufacturers recommendations.
• Coordinates with vendors and service providers for equipment servicing upgrades and warranty claims.
• Liaises with manufacturers or vendors to correct equipment deficiencies to maximize operational time.
• Provides data on operational expenses class attendance equipment usage and repairs to senior leadership for planning purposes.
• Assists with equipment budget development and tracks equipment expenditures.
• Assists in planning leading and executing special projects including preparing reports.
• Creates maintains and updates documentation for equipment usage maintenance logs updates and standard operating procedures.
• Supports faculty staff researchers and students with teaching tools web conferencing and video capture technology.
• Confirms curriculum alignment with available technology and supports achievement of curriculum goals through technical resources.
• Supports the development and implementation of course curricula using teaching and learning tools audio visual equipment computerized simulators and dental devices.
• Demonstrates and teaches technical aspects of operating equipment to faculty members students and others.
• Provides feedback to senior leadership from trainees and instructors on the suitability of facilities and equipment for training needs.
• Maintains current knowledge of advancements in dental healthcare technology and trends across health science disciplines.
• Acts as a technical expert in advancing technology throughout the college clinic labs and distributive educational model.
• Provides technical expertise for specialized dental technology used in teaching and learning including installation calibration maintenance troubleshooting support and repair for all information technology (IT) interfaces.
• Communicates and acts in a respectful and professional manner collaborates effectively abides by policy and contributes to a positive and productive work and learning environment.
• Engages in continuous learning by participating in activities training and events related to Indigenous engagement reconciliation equity diversity and inclusion.
• Demonstrates respect and dignity for all members of the community actively contributes to an environment of acceptance and inclusion of others and responds to different perspectives from a place of curiosity respect and non-judgement.
• Undertakes related duties as assigned consistent with the nature of the position.

Qualifications:

• A diploma in a scientific or technical-related field.
• Minimum of two years of experience in research or academic laboratory environments.
• Knowledge of laboratory IT systems data acquisition operating systems networking basics scientific software and data management practices including backup storage and retrieval.
• Familiarity with scientific instruments such as high-performance liquid chromatography mass spectrometers fluorescence and atomic force microscopes and spectrophotometers as well as lab safety protocols.
• Understanding of electronics and mechanics related to lab instrumentation.
• Strong customer service and communication skills for technical and non-technical audiences.
• Ability to prioritize tasks and work in time-sensitive matters.
• Effective organizational documentation and active listening skills.
• High level of attention to detail and accuracy.
• Ability to work effectively both independently and collaboratively.
• Capacity to troubleshoot complex technical issues methodically.
• Proficient computer skills including Microsoft Office applications.

Work for this position primarily occurs outside of regular University business hours to support evening programs but will also require work hour changes depending on needs of the College of Dentistry.

Department: ICT Enterprise Solutions
Status: Term 12 months with the possibility of extension or becoming permanent
Employment Group: ASPA
Full Time Equivalent (FTE): 1.0
Salary: The salary range based on 1.0 FTE is $53091.00 - 82954.00 per annum. The starting salary will be commensurate with education and experience.
Salary Family (if applicable): Information Technology
Salary Phase/Band: Phase 1
Posted Date: 7/15/2026
Closing Date: 7/28/2026 at 6:00 pm CST
Number of Openings: 1
Work Location: On Campus

The successful applicant will be required to provide the following current verification(s) where Yes is indicated below. Further information is available at:

Criminal Record Check: Yes
Drivers License and Abstract Check: Not Applicable
Education/Credential Verification: Not Applicable
Vulnerable Sector Check: Not Applicable

The University of Saskatchewan aspires to be what the world needs and embraces equity diversity and inclusion as foundational to excellence and innovation. We actively seek to create a welcoming environment where all individuals feel empowered to thrive contribute and grow. Applications from equity-deserving groups are encouraged as part of our ongoing efforts to reflect the diversity of the communities we serve: EDI Framework for Action.
We continue to grow our partnerships with Indigenous communities across the province nationally and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by thedeybwewin taapwaywin tapwewin: Indigenous Truth policy and the Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation.
The University of Saskatchewan provides an accessible and inclusive workplace. Should you require support through any stage of the recruitment process please contact us for assistance.

Required Experience:

IC