5050 Staff Supervisor

Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE) we exist to deliver the ultimate fan experience by lifting trophies spirits and communities united as one.

Were more than a workplace. We are a team of passionate people boldly building the future of sport and entertainment together. We believe in the power of play the strength of collaboration and the energy that comes from showing up with purpose.

From the ice to the pitch the hardwood to the digital arena were proud to be the driving force behind the Toronto Maple Leafs (NHL) the Toronto Raptors (NBA) Toronto FC (MLS) Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL) Raptors 905 (NBA G League) Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams and world-class entertainment to life at our iconic venues including Scotiabank Arena BMO Field Coca-Cola Coliseum Ford Performance Centre BMO Training Ground and OVO Athletic Centre. Off the field we serve up elevated dining at e11even Real Sports and our signature club spaces like Hot Stove Club ScotiaClub and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad we use the power of sport to help youth facing barriers reach their full potential. Since 2009 weve invested more than $45 million into Ontario communities -- and were just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role everyone belongs and everyone contributes to something bigger than themselves.

So if youre ready to play with purpose grow with passion and win as one wed love to have you on our team.

** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed we encourage you to apply. Your unique perspective transferable skills and lived experience may be exactly what were looking for. **

Job Description

Role Overview

The 5050 Staff Supervisor is responsible for leading developing and supporting MLSEs part-time 5050 event staff to deliver an exceptional fan experience while maximizing revenue. This role oversees staffing scheduling coaching and performance management for 5050 Ambassadors and Team Leads fostering a positive high-performing culture across all events. The 5050 Staff Supervisor maintains a strong on-site presence ensuring staff are engaged well-trained and equipped to execute at the highest level while proactively identifying staffing needs and opportunities for continuous improvement.

Key Responsibilities

• Serve as the cultural leader for the 5050 program setting the tone for a high-energy positive and accountable team environment while maintaining a strong and visible presence at events.
• Lead 5050 Ambassador performance management by providing individualized coaching delivering regular training sessions and creating development plans that improve sales performance fan engagement and customer service.
• Own workforce planning by assessing roster capacity identifying hiring needs and making recommendations regarding recruitment to maintain a high-performing team.
• Partner with the 5050 Operations Supervisor to ensure staffing plans align with event requirements and operational priorities supporting optimal coverage across all events.
• Co-supervise the 5050 Team Leads alongside the 5050 Operations Supervisor ensuring staff are engaged supported and consistently executing to program standards.
• Plan and lead team-building initiatives and recognition programs that strengthen collaboration reinforce MLSEs values and foster an inclusive motivated workplace.

Qualifications

• Strong people leadership skills with experience coaching mentoring or supervising frontline teams.
• Excellent organizational abilities with the capacity to manage staffing across a high-volume event calendar.
• Proven ability to motivate teams and create an engaging performance-driven culture.
• Strong interpersonal and communication skills with confidence delivering feedback and resolving employee concerns professionally.
• Ability to make sound decisions in a fast-paced live event environment while remaining calm under pressure.
• Experience in sales customer service event operations or sports and entertainment is considered an asset.
• Comfortable analyzing individual and team performance to identify coaching opportunities and improve results.
• Flexible availability including evenings weekends and holidays to support live events.

Success in This Role Looks Like:

• A highly engaged motivated and high-performing 5050 team that consistently delivers an energetic and positive fan experience across all events.
• Strong 5050 Ambassador performance and development demonstrated through effective coaching improved sales results and continuous growth of individual team members.
• A strong team culture built on accountability recognition and collaboration where staff feel valued supported and connected to the impact of the 5050 program.
• Consistent event execution supported by a well-trained and appropriately staffed team with proactive identification of hiring needs and performance opportunities.
• Visible and effective leadership on-site creating an environment where 5050 Ambassadors are energized confident and equipped to maximize fan engagement and revenue.
• Successful onboarding training and retention of part-time staff building a reliable roster of ambassadors who represent MLSEs values and community impact.
• Strong partnership with the 5050 Operations Supervisor ensuring alignment between people culture and operational requirements across all events.

Job Posting Compensation Range/Rate:

$28/hr