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Multi-location Customer Service Specialist
DescriptionThis position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs answer their questions about Sherwin-Williams products and recommend the right solutions. Customer Service Specialists are...
Customer Services Head
Key Responsibilities: Lead and develop a team of agents (chat-only calls).Monitor SLAs response quality and customer satisfaction KPIs.Design and implement SOPs scripts and support documentation.Analyze customer data to improve service efficiency and satisfaction.Own shift schedules workforce planni...