Service Standards Jobs in Cambodia

We are seeking a professional and customer-focused Front Office Supervisor to join our team in Phnom Penh Cambodia. As a key member of our Front Office Leadership Team you will ensure smooth operations and the highest level of guest satisfaction in our dynamic hospitality environment.Oversee daily f...

1. Training Strategy & PlanningDevelop and execute the annual training plan in alignment with hotel objectives and brand standards.Conduct Training Needs Analysis (TNA) in collaboration with Heads of Departments (HODs).Prepare and manage the L&D budget effectively.Ensure compliance with corporate tr...

1. Operational ExposureRotate through all F&B outlets (Restaurant Bar Banquet Operations In-Room Dining).Understand and follow service standards and brand guidelines.Assist in daily outlet briefings and operational set-up.Support service during peak periods.Ensure guest satisfaction by responding pr...

1. Training Strategy & PlanningDevelop and implement the annual training plan for the Rooms Division.Conduct training needs analysis in collaboration with Heads of Departments (HoDs).Align departmental training objectives with hotel KPIs and brand standards.Ensure compliance with brand and LQA stand...

1. Training Strategy & PlanningDevelop and execute the annual F&B training plan aligned with business objectives.Identify training needs through performance reviews guest feedback mystery audits and departmental KPIs.Collaborate with Executive Chef Restaurant Managers and Outlet Managers to address...