Technical Manager

About the Role

As a Technical Manager you will own the technical integrity and lifecycle of complex customer solutions ensuring services align with both technical requirements and business objectives. You will act as the primary technical advocate helping customers maximise value from GTTs managed service portfolio.

What Youll Be Doing:

Own the technical lifecycle of customer solutions
Act as the primary technical point of contact
Translate business requirements into scalable solutions
Provide expertise across SD-WAN routing and security
Lead technical risk assessments and security reviews
Support service reviews and continuous improvement
Contribute to RFIs RFPs and customer audits
Collaborate across Sales Engineering and Service Management teams

What Were Looking For:

Essential:
5 years in Telecommunications MSP or enterprise networking
SD-WAN experience (Aruba Silver Peak VeloCloud and/or Fortinet)
Palo Alto and/or Fortinet security expertise
Strong MPLS BGP and QoS knowledge
ITIL understanding and customer-facing experience

Nice to have:
Cisco and/or Juniper expertise
SASE SSE CASB DLP XDR or Vulnerability Management
Azure AWS or Google Cloud experience
Experience supporting global enterprise customers

Why GTT

Adaptive mindset: You will be encouraged to learn grow and develop new skills as priorities evolve.

Collective impact: You will collaborate across teams and regions to deliver shared success.

Customer ownership: You will take accountability for outcomes and help build trusted relationships.

Join a global supportive team where your work makes a real impact and your development is a priority.

Our Commitment:

We are committed to creating an inclusive environment where everyone can thrive. We value diversity of thought experience and background and ensure fair and equitable opportunities for all.

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