Were establishing a brand-new technology and innovation hub in Sofia and you can be part of it from day one. Here you wont just be shaping our services for German clients; youll also help us build a strong presence in the Bulgarian market. Youll collaborate closely with our teams in Germany bring in your ideas and influence the tools processes and culture of our new Sofia location from the ground up. In short: Were blending the energy of a fresh start with the reliability of a global player. If youre excited about building something new both locally and internationally this is the place to make your mark. Apply now and be part of our success story in Sofia! #BePartofourStory Lets #GrowTogetherNow
Your future duties and responsibilities:
As a ServiceNow HR Service Delivery (HRSD) Consultant/Developer you will play a key role in designing configuring and enhancing HR solutions that improve employee experience and streamline HR processes. You will work closely with HR IT and business stakeholders to translate requirements into scalable ServiceNow solutions and support the continuous evolution of the HRSD platform.
Configure maintain and enhance ServiceNow HR Service Delivery (HRSD) solutions
Support and optimize HR Case Management Employee Center and HR service delivery processes
Analyze business requirements and design scalable HR workflows and solutions
Develop and implement lifecycle events service catalogs Flow Designer solutions and business rules
Support integrations with HR systems such as SAP SuccessFactors SAP HCM Workday and other third-party platforms
Participate in incident problem and change management activities related to the ServiceNow platform
Collaborate with cross-functional teams to improve employee experience and HR operational efficiency
Create and maintain technical and functional documentation
Support testing activities platform upgrades and release management processes
Required qualifications to be successful in this role:
3 years of hands-on experience with ServiceNow HR Service Delivery (HRSD)
Experience with HR Case Management and Employee Center
Strong understanding of ServiceNow platform administration and architecture
Experience developing workflows Flow Designer solutions and business rules
Knowledge of ServiceNow integrations REST/SOAP APIs and integration best practices
Understanding of ITIL processes including Incident Problem and Change Management
Strong analytical troubleshooting and problem-solving skills
Professional working proficiency in English
ServiceNow Certified System Administrator (CSA) certification is considered an advantage
ServiceNow Certified Implementation Specialist Human Resources (CIS-HR) certification is considered an advantage
Experience with SAP SuccessFactors SAP HCM Workday or similar HR platforms is considered an advantage
German language skills are considered an advantage
#LI-II1
What We Offer:
Team Culture: Youll find colleagues here who make collaboration enjoyable. We interact openly use first names across all levels and dont think in hierarchies or silos.
Contract & Working Time: Permanent full-time contract with a standard 8-hour workday.
Flexible Work Setup: Enjoy the best of both worlds with our hybrid work model combining office presence in Sofia with remote work from home.
Working Hours: Flexible working hours tailored to project needs and client requirements.
Leave Policy: 25 days of paid vacation 1 day for your Birthday.
Premium supplementary health insurance package: Including coverage for prescription glasses reimbursement of medical expenses and dental care.
Volunteer Opportunities: Make a positive impact with 8 hours of paid leave for voluntary work.
Career Development: Benefit from clear career progression paths and opportunities to grow within the company.
Continuous Learning: Access our internal learning platform CGI Academia to shape your skills based on your interests. Learn up to 9 languages via goFLUENT.
Referral Rewards: Extend your network refer friends and earn bonuses through our rewarded referral program.
Health & Wellbeing: Access our Health and Wellbeing Portal for resources that support your physical and mental health.
Multisport Benefit: Аvailable at a preferential price for access to various sports and wellness facilities.
Office Environment: Work in a state-of-the-art co-working space in Sofia with complimentary coffee tea and water to keep you refreshed throughout the day.
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Contract
Position Description:Were establishing a brand-new technology and innovation hub in Sofia and you can be part of it from day one.Here you wont just be shaping our services for German clients; youll also help us build a strong presence in the Bulgarian market. Youll collaborate closely with our team...
Position Description:
Were establishing a brand-new technology and innovation hub in Sofia and you can be part of it from day one. Here you wont just be shaping our services for German clients; youll also help us build a strong presence in the Bulgarian market. Youll collaborate closely with our teams in Germany bring in your ideas and influence the tools processes and culture of our new Sofia location from the ground up. In short: Were blending the energy of a fresh start with the reliability of a global player. If youre excited about building something new both locally and internationally this is the place to make your mark. Apply now and be part of our success story in Sofia! #BePartofourStory Lets #GrowTogetherNow
Your future duties and responsibilities:
As a ServiceNow HR Service Delivery (HRSD) Consultant/Developer you will play a key role in designing configuring and enhancing HR solutions that improve employee experience and streamline HR processes. You will work closely with HR IT and business stakeholders to translate requirements into scalable ServiceNow solutions and support the continuous evolution of the HRSD platform.
Configure maintain and enhance ServiceNow HR Service Delivery (HRSD) solutions
Support and optimize HR Case Management Employee Center and HR service delivery processes
Analyze business requirements and design scalable HR workflows and solutions
Develop and implement lifecycle events service catalogs Flow Designer solutions and business rules
Support integrations with HR systems such as SAP SuccessFactors SAP HCM Workday and other third-party platforms
Participate in incident problem and change management activities related to the ServiceNow platform
Collaborate with cross-functional teams to improve employee experience and HR operational efficiency
Create and maintain technical and functional documentation
Support testing activities platform upgrades and release management processes
Required qualifications to be successful in this role:
3 years of hands-on experience with ServiceNow HR Service Delivery (HRSD)
Experience with HR Case Management and Employee Center
Strong understanding of ServiceNow platform administration and architecture
Experience developing workflows Flow Designer solutions and business rules
Knowledge of ServiceNow integrations REST/SOAP APIs and integration best practices
Understanding of ITIL processes including Incident Problem and Change Management
Strong analytical troubleshooting and problem-solving skills
Professional working proficiency in English
ServiceNow Certified System Administrator (CSA) certification is considered an advantage
ServiceNow Certified Implementation Specialist Human Resources (CIS-HR) certification is considered an advantage
Experience with SAP SuccessFactors SAP HCM Workday or similar HR platforms is considered an advantage
German language skills are considered an advantage
#LI-II1
What We Offer:
Team Culture: Youll find colleagues here who make collaboration enjoyable. We interact openly use first names across all levels and dont think in hierarchies or silos.
Contract & Working Time: Permanent full-time contract with a standard 8-hour workday.
Flexible Work Setup: Enjoy the best of both worlds with our hybrid work model combining office presence in Sofia with remote work from home.
Working Hours: Flexible working hours tailored to project needs and client requirements.
Leave Policy: 25 days of paid vacation 1 day for your Birthday.
Premium supplementary health insurance package: Including coverage for prescription glasses reimbursement of medical expenses and dental care.
Volunteer Opportunities: Make a positive impact with 8 hours of paid leave for voluntary work.
Career Development: Benefit from clear career progression paths and opportunities to grow within the company.
Continuous Learning: Access our internal learning platform CGI Academia to shape your skills based on your interests. Learn up to 9 languages via goFLUENT.
Referral Rewards: Extend your network refer friends and earn bonuses through our rewarded referral program.
Health & Wellbeing: Access our Health and Wellbeing Portal for resources that support your physical and mental health.
Multisport Benefit: Аvailable at a preferential price for access to various sports and wellness facilities.
Office Environment: Work in a state-of-the-art co-working space in Sofia with complimentary coffee tea and water to keep you refreshed throughout the day.
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location
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