Serbian Speaking Content Moderation

We are seeking an analytical and culturally aware Serbian Speaking Digital Trust & Safety Specialist to join a leading European service provider in Sofia Bulgaria. Supporting a major international brand you will play a critical role in evaluating user-generated content back-office data and digital advertisements. Your main objective is to safeguard the online community by ensuring platform policy compliance and mitigating digital risks.

Important Content Note: This role involves reviewing flagged online media and ads. Please be aware that the material under review can occasionally contain sensitive or graphic themes including violence.

• City: Sofia
• Country: Bulgaria
• Work Mode: On-site (Based full-time at a modern corporate facility alongside an international multicultural team).

• Review and analyze user-generated back-office data profiles and active advertisements to ensure compliance with global platform safety guidelines.
• Take prompt objective and appropriate moderation actions on digital materials that violate corporate policies or present risk.
• Maintain a deep continuously updated understanding of internal security protocols and safety policy amendments.
• Track and identify behavioral patterns to proactively signal potential platform abuse spam networks or coordinated violations.
• Justify and document content decisions with structured reasoning during regular internal quality assurance audits.

• Language Proficiency: Fluent in Serbian (C1 level minimum) paired with a strong operational command of English (B2 level or higher).
• Work Eligibility: Must possess valid legal eligibility to work in Bulgaria (such as an active Bulgarian work permit or EU/Schengen citizenship).
• Cultural Competence: A strong familiarity with modern Serbian pop culture digital trends and global current events.
• Core Competencies: Exceptional attention to detail strong time-management skills and the capacity to handle large volumes of data with shifting priorities.
• Critical Thinking: Strong analytical mindset with the emotional resilience required to objectively review sensitive or graphic online materials.
• Experience (Asset): Previous experience investigating digital fraud spam or platform safety violations is considered an asset.

• Schedule: Full-time hours operating on a 24/7 rotational shift pattern (covering hours from 00:00 to 00:00 Monday to Sunday).

• Salary Range: Gross base per month.
• Allowances: Monthly food allowance included.
• Health Coverage: Comprehensive private health insurance plan from day one.
• Onboarding: Fully paid initial professional training and continuous technical skill development.
• Career Growth: Long-term career progression paths inside an expansive engineering and digital trust network.