SAP Technical Service Senior Manager (TSM) ECS EMEA North

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

Build it

Technical Service Manager (TSM) is the role within SAP Enterprise Cloud Services (ECS) organization overseeing alltechnical managed service aspects of the Customer Engagement from the point of sale throughout the entire lifecycle of customer RISE contract. TSMsdeliver fixed-scope proactive and outcome-based services across the entire SAP software stack to SAPs RISE customers. This team is dedicated to customer centricity client intimacy and support of client lifecycle management.

You will act as the primary technical owner and strategic advisor for customer private cloud landscapes driving stability and optimization and contributing to continuous improvement across SAP Global Cloud this role you will drive proactive risk management provide architectural guidance and oversee end-to-end technical governanceempowering customers to achieve secure reliable and scalable cloud operations aligned with their business goals.

Your core tasks include but are not limited to:

• Own the end-to-end technical health of customer cloud landscapes ensuring stability performance scalability compliance and effective coordination across customers and internal stakeholders.
• Provide strategic cloud architecture and technical governance leadership defining roadmaps standards best practices that optimise the landscape and align with business objectives and long-term sustainability.
• Proactively identify and manage risks critical issues and escalations driving preventive actions and coordinating timely resolution through close engagement with customers and internal teams.
• Lead key landscape lifecycle activities and transformation initiatives including upgrades migrations disaster recovery testing major changes and adoption of SAP S/4HANA Clean Core principles and cloud capabilities.
• Drive automation operational efficiency and continuous improvement ensuring reliable operations measurable business outcomes and value realization from cloud investments.

Bring it

• Strong technical expertise in SAP technologies with several years hands-on SAP Basis experience (REQUIRED)in both implementation and steady-state scenarios knowledge of operating systems databases networking and technical architecture are considered essential to being successful in this role.
• Experience with SAP HANA Sybase and Unix/Linux environments is highly valued. (7 years)
• Extensive experience in SAP technical administration and operations (7 years).
• Customer-focused experience in technical leadership or customer-facing roles with the ability to manage critical situations navigate escalations and build trusted stakeholder relationships.
• Collaborative and analytical mindset with strong problem-solving skills and the ability to effectively lead and coordinate projects across diverse global and virtual teams.
• Relevant certifications in SAP technologies and hyperscaler platforms (AWS Azure or GCP) are considered an advantage.
• Fluent English (written and spoken).
• Bachelors degree or higher in Computer Science Engineering Information Management or a related field

Belong

Within the Customer Value Group board area the mission of the Global Cloud Operation (GCO) is to ensure maximum value for every customer throughout their cloud journey by delivering exceptional E2E operational experience and seamless technical adoption. Within GCO the mission of the Enterprise Cloud Services (ECS) delivery organization is to run and operate SAPs Cloud ERP Private offering. ECS delivers the technical managed services and technical operations across entire stack of Cloud ERP Private (RISE with SAP) and helps thousands of customers globally to become intelligent enterprise. Services are delivered from all regions (EMEA/MEE/AMER/APAC) having a strong international focus and cultural diversity.

Together we foster a culture where deep technical ownership proactive governance and strategic advisory combine to enable customers to achieve their business outcomes and succeed in their transformation journeys across SAP Global Cloud Operations.

#SAPECSCareers

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

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Requisition ID: 453737 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid