Music Streaming Platform Customer Specialist with Turkish and English (Remote in Bulgaria)
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
What Youll Do (Non-Voice Support Only):
Provide email and chat support (no phone calls!) to Spotify users
Answer common how-to and FAQ-type questions
Assist with account management and payment-related issues
Guide users through troubleshooting steps with patience and clarity
Qualifications :
Excellent Turkish (C1) and English (C1)
Valid EU work permit
Prior customer service experience is a plus
Strong written communication and problem-solving skills
A team player with a positive can-do attitude
Comfortable explaining complex topics in a clear simple manner
What Youll Get:
Permanent contract with long-term job security
Fully remote training and work from anywhere in Bulgaria
Additional health and life insurance
21 days of paid annual leave
Food vouchers and Multisport card (partially covered)
Performance bonuses
World-class training and career growth opportunities
Digital HR services and 24/7 psychological support
Additional Information :
Why Join Us
Fully digital onboarding and contract signing
Recognition and referral programs
Engaging employee events and wellness initiatives
Learning platforms and certification support
Exposure to global business and an inclusive multicultural environment
Ready to start your journey with Spotify and Sutherland
Apply now and lets make customer support more human one message at a time.
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Remote Work :
Yes
Employment Type :
Full-time
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
