Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls)

What Youll Do (Non-Voice Support Only):

• Provide email and chat support (no phone calls!) to platform users
• Answer common how-to and FAQ-type questions
• Assist with account management and payment-related issues
• Guide users through troubleshooting steps with patience and clarity

Qualifications :

What Were Looking For:

• Fluency in French (C1 level) and English (C1 level) 
• Valid EU work permit required to work in Bulgaria
• Availability to work flexible shifts including weekends
• Previous customer service experience a plus but not a dealbreaker
• Excellent communication skills as smooth as a jazz saxophone solo
• A positive problem-solving attitude even on the toughest tracks

Additional Information :

What Youll Get:

• Permanent contract with long-term job security
• Fully remote training and work from anywhere in Bulgaria
• Additional health and life insurance
• 21 days of paid annual leave
• Food vouchers and Multisport card (partially covered)
• Performance bonuses
• World-class training and career growth opportunities
• Digital HR services and 24/7 psychological support

Why Join Us

• Fully digital onboarding and contract signing
• Recognition and referral programs
• Engaging employee events and wellness initiatives
• Learning platforms and certification support
• Exposure to global business and an inclusive multicultural environment

Remote Work :

Yes

Employment Type :

Full-time