Italian Speaking Customer Advisor

Italian & English Speaking Customer Support Specialist Car Rental Division

Location: Plovdiv Bulgaria (Fully On-Site)

Schedule: Monday Friday (No Weekend Shifts)

Base Salary: 1350 gross / month

Relocation Support: Complete Relocation Assistance Provided

We are seeking an engaging Italian & English Customer Advisor to join our mobility support team in Sofia or this role you will act as a main link between our international car rental brand and Italian-speaking travelers across the globe. You will deliver high-quality guidance via phone and email managing client queries at every stage of their rental experiencefrom initial booking inquiries to post-trip assistance.

• Multichannel Support: Respond promptly to incoming phone calls and email queries in both Italian and English regarding vehicle availability reservation edits rates and policies.
• Issue Resolution: Handle customer feedback billing questions security deposit clarifications and insurance/damage claims with clarity professionalism and tact.
• Data & System Handling: Accurately update customer profiles record interaction notes and process real-time rental updates across our specialized CRM platforms.
• Operational Alignment: Interface directly with local airport counters operational teams and billing departments to streamline solutions for complex customer requests.
• Quality & Performance: Meet key operational targets (CSAT scores response efficiency call handling quality) while maintaining high service standards.

• Languages: Advanced or native fluency in Italian (C1/C2) combined with strong business English (B2).
• Communication: Clear friendly written and spoken skills with an ability to communicate complex rental terms simply.
• Service Mindset: Resourceful empathetic and naturally inclined toward helping clients navigate travel situations.
• Technical Skills: Familiarity with standard office applications digital ticketing software and web-based support systems.
• Work Arrangement: Full-time commitment to work on-site at our modern facilities in Sofia or Plovdiv operating on a standard MondayFriday workweek.
• Background: Prior experience in customer service call centers tourism or the mobility sector is a plus though candidate potential and strong language skills are equally valued.

• Salary: 1350 gross per month.
• Predictable Schedule: Stable Monday-to-Friday shiftsenjoy every weekend free.
• Relocation Package: Flight arrangements initial hotel stays and administrative support for candidates moving to Sofia or Plovdiv.
• Paid Onboarding: Thorough initial training and continuous skill refinement to ensure long-term career growth.
• Workplace Environment: Vibrant modern offices equipped with relaxation zones and an inclusive international culture.
• Package Extras: Supplemental health coverage monthly food vouchers commute allowances and corporate events.