Head of IT Change and Communication Management

The Head of IT Change and Communication Management is responsible for driving AI adoption IT strategy transformation stakeholder engagement and behavioral change across the IT organization and business functions.

This role ensures that IT initiatives transformation programs and services are effectively communicated understood embraced and adopted maximizing business value while minimizing resistance to change. The role acts as a key enabler of successful digital transformation by embedding change management and communication best practices across the organization.

Communication Strategy & Execution

• Own and drive the IT communication strategy aligned with business priorities.
• Translate complex IT and AI topics into clear compelling messages for different audiences.
• Lead executive communications including CDIO messaging organization-wide campaigns and stakeholder-specific communication plans.

IT Change & Transformation Leadership

• Lead change management for major IT initiatives including AI adoption digital transformation platform rollouts and operating model changes.
• Define and implement change frameworks methodologies and governance.
• Drive business readiness adoption and stakeholder engagement across regions and functions.

Governance & Integration

• Integrate change management into AI Board activities project and portfolio governance (e.g. SPM) and the IT service lifecycle.
• Partner with HR Communications and Transformation Offices to ensure alignment and successful execution.

Adoption & Value Realization

• Define and track adoption KPIs including usage engagement and satisfaction.
• Ensure IT initiatives deliver measurable business value.
• Identify adoption barriers and implement targeted interventions to increase engagement and effectiveness.

Organizational Change Capability

• Build organizational change capabilities and foster a culture of transformation.
• Coach IT leaders and project teams on AI adoption change leadership and communication best practices.
• Develop standards playbooks and toolkits to support successful change initiatives.

• Bachelors or Masters degree in Communication Change Management Business Administration Engineering Supply Chain or a related field.
• Minimum 5 years of experience in IT communications organizational change management transformation or organizational development.
• At least 2 years of experience supporting AI adoption and AI-related change initiatives.
• Proven success leading large-scale digital and IT transformation programs.
• Experience creating content with AI tools developing presentations in PowerPoint with Microsoft Copilot and managing Viva Engage.
• Strong storytelling communication and stakeholder management skills including engagement with senior executives.
• Understanding of IT operating models Agile and product organizations; ServiceNow knowledge is an advantage.
• Data-driven mindset with experience measuring adoption engagement and business value realization.
• Prosci Change Management CSM SAFe or similar certifications are considered a plus.

• Best opportunities in a globally operating company valuing diversity inclusion sustainability and mutual trust
• Home office allowance
• 25 days paid annual leave
• Additional health insurance
• 102.26 EUR Food vouchers
• Public transportation card
• Multisport / Coolfit card
• Opportunity for flexibility with a hybrid working model
• Employee Assistance Program (Mental Health Legal & Financial Counselling)
• Language training opportunity
• Brand new modern office premises in a class A Business building
• Employee referral program
• Fresh fruits in the office
• Training and mentorship programs
• Access to over 15000 LinkedIn Learning courses to assist in your development

We are at the heart of every place that matters. From automatic doors to cloud-based access management as a leading global provider in the access solutions market for schools banks airports hospitals hotels and many more we enable seamless movement within secure safe and sustainable places. With over 160 years of experience and a focus on excellence and innovation we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba you are encouraged to take initiative develop your skills and build your career alongside 16000 experts worldwide who are setting industry standards every day.

Work in a place where you matter apply now!