German-Speaking POS & Technical Support Specialist (Remote)

Your Role

• As a German-Speaking Technical Support Specialist Payments & POS Solutions youll be the first point of contact for merchants and business partners delivering professional technical support for payment terminals POS systems and payment-related services.
• Youll troubleshoot technical issues assist with installations and activations and ensure every customer receives fast efficient and high-quality support.

What Youll Do

• Provide professional support via phone email and ticketing systems.
• Assist customers with card payment terminals POS devices and ATMs.
• Support terminal installations replacements activations and configurations.
• Troubleshoot technical issues connectivity problems and payment-related error codes.
• Resolve customer inquiries efficiently while meeting SLA targets.
• Escalate complex technical issues to the appropriate teams when necessary.
• Maintain accurate documentation in the ticketing system.
• Handle portal access requests and perform selected back-office activities.

Qualifications :

What Were Looking For

• Fluent German (C1) and English (B1 or higher).
• Previous experience in customer service or technical support.
• Strong interest in technology and troubleshooting.
• Excellent communication and problem-solving skills.
• A customer-focused mindset with the ability to thrive in a fast-paced environment.
• Comfortable working with phone email and ticketing systems.

Nice to Have

• Experience in the payments POS banking or financial services industry.
• Basic knowledge of Microsoft Excel and ticketing platforms.

Additional Information :

Working Hours

• Fully remote position.
• Rotating shifts between 09:00 and 21:00.
• Five-day work week based on a scheduled roster.

  What We Offer

• Competitive salary with a performance-based bonus.
• Permanent employment contract.
• Food vouchers. Additional health and life insurance.
• 21 days of paid annual leave.
• Fully paid onboarding and professional training.
• Clear career growth opportunities within an international company.
• A modern supportive and collaborative work environment.
• Employee recognition programs and team-building events.

• Why Join Sutherland
  Become part of a global team that values innovation collaboration and continuous development. Youll receive comprehensive training ongoing support and the opportunity to build a long-term career in an international environmentall while working remotely.

   

  Apply today and become part of our growing team!

Remote Work :

Yes

Employment Type :

Full-time