German Speaking Player Support Specialist Emails Only

Are you a passionate gamer fluent in written German who loves helping fellow players overcome in-game challenges We are seeking a detail-oriented German Speaking Player Support Specialist to join our dedicated gaming support team in this non-voice role you will assist players exclusively through written channels (email and ticketing system) resolving gameplay inquiries account issues and technical questions.
This is an on-site position located in our modern office in Sofia Bulgaria where you will work alongside a vibrant gaming-enthusiast team in an international atmosphere.

• Language Skills: Excellent native-level written communication skills (C1/C2) in German paired with a solid working proficiency in written English (B2 or higher) for internal systems and documentation.
  
• Legal Status: Must be an EU citizen or possess a valid unrestricted work permit for Bulgaria.
  
• Gamer Mindset: Genuine enthusiasm for video games across PC console or mobile platforms and familiarity with gaming culture and terminology.
  
• Skills: High typing speed strong German grammar and composition analytical problem-solving skills and an empathetic customer-first attitude.
  
• Experience: Previous experience in email customer service ticketing systems (e.g. Zendesk Salesforce) or digital support is a plus but motivated entry-level applicants are encouraged to apply!
  

• Manage and resolve player inquiries in German exclusively via email and web tickets with high accuracy and a friendly tone.
  
• Assist players with account access recovery missing in-game items billing questions and basic connectivity troubleshooting.
  
• Ensure high levels of player satisfaction by delivering personalized effective and timely solutions.
  
• Document recurring technical glitches bugs or feedback and escalate them to development and quality assurance teams.
  
• Accurately tag and categorize support tickets within the player management system.
  

• Relocation Package: Full flight reimbursement to Sofia plus company-arranged fully paid accommodation for your first 23 weeks in Bulgaria.
  
• 100% Non-Voice Role: Dedicated purely to written ticket supportno phone calls or live voice interactions required.
  
• Competitive Package: An attractive base salary supplemented by monthly quality bonuses and meal vouchers.
  
• Comprehensive Benefits: Private medical and dental insurance transport subsidies and a multi-sport card.
  
• Gamer-Friendly Environment: Modern Sofia office featuring esports areas console gaming lounges relaxed break spaces and free daily coffee and refreshments.
  
• Training & Career Growth: Fully paid onboarding training on title mechanics and tools with clear internal advancement paths into Quality Assurance VIP Support or Team Management.
  

If you are eager to turn your gaming passion and German writing skills into a rewarding career we want to hear from you! Submit your CV in English today to join our player support team in Sofia. Lets make great gaming experiences together!