German Speaking Player Support Representative

We are recruiting German-speaking Player Support Representatives for an on-site gaming project based in Sofia Bulgaria partnering with a global leader in player experience and digital solutions.
In this role you will combine your passion for gaming with dedicated customer support helping fellow gamers across popular titles such as League of Legends VALORANT Legends of Runeterra and Teamfight Tactics. Communicating entirely via written channels you will troubleshoot in-game issues handle account inquiries and foster a positive supportive player community.

• Deliver player support in German via email and ticketing systems addressing technical billing and account-related inquiries.
  
• Adopt an empathetic player-first mindset to understand each situation and deliver clear tailored resolutions.
  
• Diagnose in-game technical issues connection hiccups and gameplay questions.
  
• Identify emerging bugs and recurring system issues escalating them systematically to internal developer and technical teams.
  
• Maintain a professional enthusiastic and community-minded tone in every written interaction.
  
• Stay current on new patches champions agents game modes and seasonal events across all supported titles.
  

• Native or near-native fluency in German (C1 level) with strong written communication and reading comprehension.
  
• Solid command of English (B2 level minimum) for internal communications ticketing platforms and team collaboration.
  
• Genuine passion for video games gaming culture and player communities.
  
• Empathetic approach to player challenges with strong analytical problem-solving abilities.
  
• High attention to detail and ability to apply platform guidelines consistently.
  
• Based in Sofia or motivated to relocate to Bulgaria for a full-time on-site role.
  
• Nice to Have: Hands-on experience playing titles such as LoL or VALORANT prior customer/player support experience and familiarity with tools like Zendesk or Jira.
  

• Work Location & Model: Full-time 100% on-site role at a modern tech office campus in Sofia Bulgaria.
  
• Schedule: 40 hours per week on a 24/7 rotational shift schedule (Monday to Sunday with 2 scheduled rest days per week).
  
• Compensation & Bonuses:
  
  • Competitive monthly base salary package.
    
  • Attractive signing bonus paid across your initial employment period.
    
  • Employee referral bonuses.
    
• Benefits & Wellness: Comprehensive additional private health insurance plan plus access to over 50 corporate perks discounts and services.
  
• Relocation Package: Full relocation assistance for eligible candidates moving to Bulgaria including:
  
  • Airport pickup upon arrival in Sofia.
    
  • Flight expense reimbursement paid with your first salary.
    
  • Up to 21 nights of hotel accommodation in Sofia.
    
  • Dedicated corporate assistance with locating and securing permanent accommodation.
    
• Training & Development: Fully paid in-office training program structured onboarding and clear long-term career progression paths within the gaming and digital technology sectors.