German-Speaking Customer Support Specialist – Sportswear Brand – Sofia, Bulgaria

German speakers wanted for a Customer Support Specialist Sportswear Brand role in Sofia Bulgaria. Relocation support available.

• Location: Sofia Bulgaria
• Language: German English
• Salary: 1600 (gross) Monthly performance bonus after the 3rd month up to 139gross - Co-financed sports card 12.27/month food vouchers (3068) transport allowance (3068)
• Start date: 17/8
• Relocation: Supported see below

CloserHire is partnering with a leading international company to recruit German-speaking Customer Support Specialists for an international project supporting a leading sportswear this role you will provide pre- and post-purchase customer support via email voice and chat. You will assist customers with inquiries related to products orders and general account questions ensuring a professional and high-quality customer experience.

This is a full-time on-site position in Sofia with no options for home office or hybrid work .

• Handle customer inquiries via email chat and voice channels
• Provide professional support for pre- and post-purchase questions
• Maintain accurate records of customer interactions and resolutions
• Ensure timely and courteous responses to customer requests
• Collaborate with team members to improve service quality and efficiency
• Follow company policies and procedures while providing customer support

• Fluent German (C1/C2) both written and spoken
• Strong communication and problem-solving skills
• Customer-focused with a professional and empathetic approach
• Comfortable handling multiple inquiries in a fast-paced environment
• Previous experience in customer service or contact center environments is a plus
• Team player with a proactive and reliable attitude

1600 (gross) Monthly performance bonus after the 3rd month up to 139gross - Co-financed sports card 12.27/month food vouchers (3068) transport allowance (3068)

• Full-time on-site position in Sofia 8 hours per day Monday to Friday (schedule may vary based on business needs)
• Start date: 29th of June 2026 Paid training and structured onboarding Health insurance and dental package included
• Co-financed sports card (12.27/month) meal vouchers (30.68) and transport allowance (30.68)
• Monthly performance bonus available after the third month
• Opportunity to work in a dynamic international team
• Full support from CloserHire throughout the recruitment process

Reimbursement of reasonable travel expenses Hotel accommodation provided for up to 5 days Relocation bonus of 600 Notes: Interview Process: 1. Validation with a German-speaking agent (Teams meeting or phone call 1015 minutes) 2. Online interview with the Team Leader (30 minutes) 3. Job offer Reimbursement of reasonable travel expenses (tickets fuel bus fares etc.) upon submission of receipts paid with the first salary. Hotel accommodation provided for up to 5 days before the start date and up to 30 days after in a hotel chosen by our client. Relocation bonus of 600 gross paid with the first salary after checking out of the hotel. If you resign within one year relocation benefits must be repaid on a pro-rata basis according to the remaining commitment period. our client Georgia (3 roles)

• Apply with your CV – we review every application
• Short screening call with a CloserHire recruiter (around 30 minutes)
• Interview with the hiring team
• Offer then support with paperwork and where applicable your move