Expert – Process Management

The Expert Process Management strengthens the operational processes and systems that support the GXL panel. The role analyses existing workflows designs and implements improvements maintains clear process documentation and coordinates implementation with Product Technology Production Scripting and other relevant stakeholders. It also supports the operational framework behind panel monitoring and survey delivery helping ensure that processes are reliable efficient and fit for purpose. The role works independently within its scope and aligns changes with the GXL Operations leadership and relevant process or system owners. 

Responsibilities 

• Analyse existing operational workflows identify inefficiencies and recurring issues and design practical process improvements within the agreed scope. 
• Implement and embed process improvements within the agreed scope aligning changes with the GXL Operations lead and relevant stakeholders where other teams systems resources or controls are affected. 
• Create and maintain clear process documentation work instructions process maps and operational guidance to support consistent execution and knowledge sharing. 
• Monitor operational indicators such as panel activity churn device activation and other process-related KPIs from a process and technology perspective; investigate anomalies identify underlying causes and coordinate corrective action. 
• Act as an operational interface with Product Technology Production Scripting and associated teams to clarify requirements investigate issues coordinate resolution and follow up on agreed actions. 
• Support and oversee the processes and systems underpinning survey operations including sample and list preparation survey distribution invitations reminders and execution monitoring while the designated function retains day-to-day survey execution ownership. 
• Coordinate operational administration and data-maintenance processes in panel management platforms including data clean-up and refresh and help ensure that panel information and operational records remain accurate and usable. 
• Provide structured operational support for requests involving panel processes systems and data collection; assess issues prioritise actions and escalate risks or dependencies when needed. 
• Review the effectiveness of implemented changes using operational evidence and stakeholder feedback and refine processes where required. 

Qualifications 

• Relevant experience in process management operational support panel operations or a comparable role involving workflow coordination and continuous improvement. 
• Strong analytical and problem-solving skills with the ability to investigate operational issues interpret performance information plan work and prioritise competing demands. 
• Fluent English and strong Microsoft Excel skills for operational analysis data checks reconciliation and reporting. 
• German language skills and SQL knowledge are advantages; basic HTML knowledge may be useful but is not essential. 

We offer:

• Food vouchers 62
• Additional Medical Insurance incl Prophylactics Outpatient care Inpatient care еxpenses for medications and medical products
• Life Insurance
• Multisport card (self-funded by the employee) 
• A Hybrid model of working: 3 days of the week you work from home (home office) 2 days from the office.
• Additional paid leave of 3 days in case of no overdue leave days from previous year
• Free access to LinkedIn Learning platform

In addition: 

• Working in an international organization once you become a specialist in your field you can count on numerous programs offering development or relocation to other departments or countries. Your development is important to us!
• Stable employment in a dynamic and international environment with an established position on the market.
• Volunteer time off (Global Volunteer Day) 
• Free Employee Assistance Program (EAP) confidential counselling for emotional well-being 
• Office located close to the city center easily accessible by public transportation 

All documents will be treated in the strictest confidentiality.

Only short-listed candidates will be invited for an interview.

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time