Dutch Logistics and Delivery Specialist in Sofia

Role Overview:

As a Customer Specialist you will act as a key contact for customers assisting them with questions requests account matters products services and other support needs. Using phone email chat and other communication channels youll provide accurate information resolve issues and ensure customers receive a professional and positive experience.

Key Responsibilities:

• Deliver friendly professional and efficient customer support through phone email chat and other available channels
• Respond to customer questions regarding accounts products services orders and general requests
• Understand customer needs and provide clear accurate and appropriate solutions
• Assist customers with company procedures policies platforms and available services
• Handle customer concerns and complaints with patience professionalism and a solution-focused approach
• Record customer interactions requests actions and resolutions accurately in internal systems
• Escalate complex urgent or sensitive cases to the appropriate department when required
• Work closely with internal teams to ensure customer issues and requests are resolved efficiently
• Meet established targets related to customer satisfaction service quality productivity response times and resolution rates
• Keep your knowledge of company products services policies and procedures up to date through training and continuous development
• Contribute to a positive customer experience by providing empathetic reliable and professional assistance

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level)and English (B2 level)
• Eligibility: EU citizenship or valid Bulgarian residency card
• Skills: Strong analytical creative and communication abilities
• Mindset: Professional detail-oriented proactive and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Hybrid Work: Enjoy the flexibility of working both remotely and from a collaborative office environment

Ready to take the next step Apply today and be part of a team that values innovation and excellence!