Danish-Speaking Customer Support Associate – Telecommunications

Job Title: Danish-Speaking Customer Support Associate Telecommunications
Location: Sofia Bulgaria (Fully On-site)
Employment Type: Full-time 40 hours per week
Schedule: Fixed schedule (MondayFriday 10:0019:00 No weekends)

Join a global customer experience team in Sofia supporting a major international telecommunications brand. As a Danish-Speaking Customer Support Associate you will handle inbound customer inquiries across multiple channelsfocusing purely on customer support problem resolution and service assistance with zero sales or upselling required.

• Inbound Customer Assistance: Respond to Danish-speaking customers via phone email chat and digital channels.
  
• Telecom Service Support: Assist users with SIM card activations account top-ups roaming inquiries and general telecom service questions.
  
• First-Contact Resolution: Troubleshoot service issues efficiently to resolve customer concerns on the first interaction wherever possible.
  
• Accurate Documentation: Maintain accurate customer logs and case details in internal systems and CRM tools.
  
• Process Compliance: Follow established quality standards and procedures to deliver consistent empathetic and professional support.
  

• Languages: Danish proficiency at B2 level or higher alongside solid professional English (B2 level or higher).
  
• Education: Minimum high school diploma or equivalent (undergraduate/graduate background welcome).
  
• Technical Skills: Good computer literacy with the ability to navigate multiple systems and tools simultaneously.
  
• Soft Skills: Excellent verbal and written communication strong problem-solving abilities and a customer-first mindset.
  
• Location & Hours: Availability to work on-site in Sofia Bulgaria on a fixed Monday-to-Friday schedule.
  
• Bonus Assets: Previous experience in customer service contact centers telecom or CRM tools is an advantage (though comprehensive paid training is provided).
  

• Fixed Work Schedule: Enjoy weekends off with a stable Monday-to-Friday schedule (10:0019:00).
  
• Non-Sales Environment: Pure customer service and technical guidanceno sales targets or upselling.
  
• Comprehensive Relocation Package: Accommodation support (temporary hotel stay) plus financial relocation allowance for eligible candidates moving to Sofia.
  
• Benefits Package: Additional health insurance monthly food vouchers and performance-based bonuses on top of a competitive base salary.
  
• Paid Professional Training: 3 weeks of intensive initial training (conducted in English) followed by accreditation and ongoing skill development.
  
• Multicultural Environment: Work within an international supportive team at a industry-leading customer management firm.