Danish Speaking Customer Support Associate

We are recruiting Danish-speaking Customer Support Associates for an on-site role in Sofia Bulgaria supporting a major international telecommunications provider in partnership with a global customer experience leader.
This is a dedicated customer care position with no sales or upselling responsibilities. Working in a professional and collaborative office environment you will handle everyday telecom inquiries for Danish-speaking subscribers resolve service requests efficiently and ensure a seamless high-quality customer experience.

• Handle inbound customer inquiries in Danish across multiple communication channels including phone email and live chat.
  
• Assist subscribers with account management SIM card activations credit top-ups roaming packages billing and mobile plan settings.
  
• Provide clear accurate product information and guide users systematically toward first-contact resolution.
  
• Maintain detailed accurate documentation of all customer interactions and updates within internal CRM systems.
  
• Uphold defined service quality standards response times and compliance procedures.
  
• Deliver empathetic patient and professional assistance during every customer interaction.
  
• Focus purely on service delivery troubleshooting and support with zero sales targets.
  

• Fluency in Danish (B2 level or higher) both written and spoken.
  
• Solid command of English (B2 level or higher) for initial training accreditation and internal communications.
  
• Completed secondary or higher education (undergraduate graduate or equivalent).
  
• Excellent verbal communication active listening skills and professional written grammar.
  
• Digital literacy with the ability to navigate multiple operating systems browser tabs and CRM tools comfortably.
  
• Prior experience in customer care BPO operations telecom support or ticketing platforms is an advantage.
  
• Motivation to deliver customer-first solutions in a structured target-free customer service setting.
  
• Availability to work on-site in Sofia on a fixed weekday schedule.
  

• Work Location & Schedule: Full-time on-site position in Sofia Bulgaria working a fixed weekday schedule (Monday to Friday 10:00 to 19:00 weekends off).
  
• Compensation & Benefits: Competitive base salary of 2000 gross per month performance-based bonus potential monthly food vouchers and comprehensive additional health insurance coverage.
  
• Relocation Package: Full relocation assistance for eligible candidates moving to Sofia including 3 weeks of hotel accommodation upon arrival and up to 1000 relocation reimbursement paid after 3 months of employment.
  
• Training & Onboarding: Comprehensive 3-week initial training program conducted in English followed by formal accreditation and continuous coaching.
  
• Workplace Culture: Inclusive international and multicultural work environment offering structured avenues for long-term career growth within a leading global organization.