Danish-Speaking Customer Support Associate – – Sofia, Bulgaria

Still in Denmark This role is in Sofia Bulgaria and the move is paid for. 2000.

To be clear before you read further: the job is in Sofia Bulgaria not in Denmark. You would be relocating. Most people we place have never lived abroad before and the company covers the parts that usually stop people.

• 3 weeks hotel up to 1000EUR paid after 3 months
• Notes: 3 weeks hotel up to 1000EUR paid after 3 months our client

2000

Bulgaria applies a flat 10% income tax and living costs in Sofia and Varna run well below Western European levels the take-home goes considerably further than the headline number suggests.

• Hotel on Arrival
• Private Health Cover

CloserHire is partnering with a leading international customer experience provider to recruit Danish-speaking Customer Support Associates in Sofia Bulgaria supporting customers of a major international telecommunications provider. This is a pure customer service position with no sales or upselling focused on assisting customers across multiple channels resolving service-related enquiries and delivering a professional and positive customer experience. The position is on-site in Sofia with fixed working hours from Monday to

Day to day that means handle inbound customer enquiries via phone email chat and other supported channels assist customers with top-ups SIM activation roaming account enquiries and other telecommunications services provide accurate information and clear guidance regarding products and services resolve customer concerns efficiently and aim for first-contact resolution whenever possible accurately document customer interactions and maintain up-to-date case information follow established processes procedures and quality standards and deliver professional clear and empathetic support during every customer interaction.

• Availability to work on-site in Sofia Bulgaria
• Availability to work Monday to Friday 10:0019:00
• Previous experience with CRM or ticketing systems is an advantage
• Previous experience in customer service BPO telecommunications or a similar environment is an advantage
• Strong problem-solving skills and a customer-focused mindset
• Good computer skills and confidence working with multiple systems simultaneously
• Strong verbal and written communication skills

You also get competitive monthly salary Performance-based bonus additional health insurance Food vouchers relocation support for eligible candidates moving to Sofia three weeks of initial training conducted in English followed by accreditation ongoing support and professional development opportunity to strengthen your customer service communication and technical troubleshooting skills Stable monday-to-Friday schedule 10:0019:00 and no weekend shifts.

A flat 10% income tax and some of the lowest living costs in the EU your salary stretches a long way here.

• Apply with your CV we reply either way
• A 30-minute call with us in your own language to talk through the move honestly
• Interview with the company
• Offer then we handle paperwork flights and your first weeks in Bulgaria

From applying to your first day on the ground is usually about five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.