Danish-Speaking Customer Care Specialist

Sofia Bulgaria Permanent Contract Relocation Support

Ready for a fresh start in Sofia Put your Danish and English skills to work in an international customer care team where your communication skills make a real difference.

Join a global working environment where youll help customers with orders deliveries and product settings combining problem-solving clear communication and a customer-first mindset.

Whether youre already living in Bulgaria or considering an international move youll receive practical relocation support to make your transition easier.

As a Danish-Speaking Customer Care Specialist youll help customers enjoy a smooth and positive experience by:

• Handling orders and deliveries: Assist customers with order-related questions delivery updates and common issues.

• Providing product support: Guide customers through product settings and help them resolve basic questions.

• Delivering excellent customer care: Communicate professionally listen actively and provide clear helpful solutions.

• Solving problems: Understand customer needs investigate issues and identify the most appropriate next steps.

• Creating positive experiences: Make every interaction an opportunity to build customer trust and satisfaction.

Communication channels: Phone and email.

• Monthly salary

• Contract: Permanent employment contract

• Working hours: MondayFriday 10:3019:00

• Schedule: Consistent weekday hours with weekends free under the stated schedule

Enjoy a predictable working routine that gives you more room to plan your personal life outside work.

Moving doesnt have to mean figuring everything out alone. Choose the relocation package that matches your situation.

• 1200 gross relocation bonus paid in two instalments to help with relocation and initial rental expenses.

• 21 days of company-provided accommodation upon arrival.

• Flight ticket covered to Sofia.

• Assistance with finding long-term accommodation.

• 750 gross relocation bonus paid in two instalments to help with moving and initial rental expenses.

• 21 days of company-provided accommodation upon arrival.

• Transport to Sofia covered.

• Assistance with finding long-term accommodation.

The temporary accommodation gives you time to settle in explore the city and search for a longer-term place to live without needing to arrange everything before arrival.

Relocation bonuses are gross amounts. Payment instalments and eligibility are subject to the applicable relocation terms.

Your life outside work matters too.

• Childcare support initiatives

• Family-focused workplace programmes

• A culture that values work-life balance

Feel supported throughout your working day.

• Workplace physiotherapist services

• On-site massage services

• A wellness-focused working environment

Build connections beyond your immediate team.

• Multicultural teams and an inclusive workplace

• Collaboration with colleagues from across Europe

• Opportunities to expand your international network

Your next step doesnt have to mean changing employers.

• Internal promotion opportunities

• Professional development programmes

• Ongoing coaching and mentoring

• Long-term career progression within a global organisation

Youll be a strong match if you have:

• Danish language skills suitable for assisting customers professionally.

• English language skills for working in an international environment.

• Clear communication skills and a customer-oriented attitude.

• A patient empathetic approach to customer questions and concerns.

• A practical mindset and willingness to learn new tools systems and product information.

• The ability to manage customer interactions professionally across phone and email.

Previous customer service experience can be an advantage but the most important qualities are strong communication a helpful attitude and a genuine willingness to support customers.

• Location: Sofia Bulgaria

• Start date: 16 October 2026

• Working hours: MondayFriday 10:3019:00

• Employment type: Permanent contract

• Support channels: Phone and email

If you speak Danish and English and want a stable role with weekday hours a permanent contract and practical relocation support this could be the opportunity youve been looking for.

Apply today and take the next step towards an international career in Sofia.

Send us your CV to get started!

Please note: The end-customer brand is confidential at this stage and will be shared during the recruitment process