Customer Support Associate with Swedish & English – Sofia

About the Role

We are looking for a Customer Support Associate with Swedish and English to join our team supporting customers of a leading international telecommunications provider.

You will assist customers through inbound voice and non-voice channels including phone email and chat. This is a pure customer service role with no sales or upselling focused on providing accurate information resolving issues and delivering an excellent customer experience. You will support customers with day-to-day service-related questions such as topping up credit SIM activation roaming usage and other general service inquiries.

Key Responsibilities

• Handle inbound customer inquiries via phone email chat and other supported channels
• Assist customers with service-related questions including top-ups SIM activation roaming usage and general account inquiries
• Resolve customer concerns efficiently and aim for first-contact resolution whenever possible
• Accurately document customer interactions and follow established processes and procedures
• Provide professional clear and empathetic support in every interaction

Qualifications :

  What Were Looking For
Must-have:

• Swedish minimum B2 level
• English minimum B2 level
• Undergraduate graduate postgraduate education or equivalent
• Strong verbal and written communication skills
• Good computer skills and ability to work with multiple systems
• Availability to work Monday to Friday 10:0019:00

Nice-to-have:

• Previous experience in customer service BPO telecommunications or a similar environment
• Experience working with CRM or ticketing systems
• Strong problem-solving skills and a customer-focused mindset

Additional Information :

What Youll Get
Compensation & Benefits:

• Competitive salary and performance-based bonuses
• Additional health insurance
• Food vouchers
• Paid training and onboarding
• Relocation support for eligible candidates moving to Sofia

Work Environment:

• Onsite from our Sofia office
• Working hours: 10:0019:00 Monday to Friday
• Voice and non-voice customer support

Growth & Development

You will receive structured training and ongoing support while developing your customer service and communication skills in an international environment.

Ready to Apply
Join us and become part of a team that delivers exceptional customer experiences every day. Apply now and start your journey with Sutherland.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time