Customer Support Associate – Polish & English | Telecom Project

About the Role

Join our team supporting customers of a leading international telecommunications provider.

Youll provide inbound customer support via phone email and chat helping customers with everyday service needs such as SIM activation top-ups roaming and account inquiries.

No sales or upselling your focus is on solving customer issues and delivering a great experience.

What Youll Do

• Handle customer inquiries through voice and non-voice channels
• Resolve service-related issues and aim for first-contact resolution
• Provide clear professional and empathetic support
• Accurately document customer interactions
• Follow established processes and procedures

Qualifications :

What Were Looking For

Must-have:

• Polish C1
• English B2
• Undergraduate graduate postgraduate education or equivalent
• Strong communication and computer skills
• Availability to work on shifts MondaySaturday 09:0018:00

Nice to have:

• Customer service BPO or telecommunications experience
• Experience with CRM/ticketing systems
• Strong problem-solving and customer-focused mindset

Additional Information :

What Youll Get

What We Offer

• Competitive salary performance bonus
• Additional health insurance
• Food vouchers
• Paid training and onboarding
• Relocation support for eligible candidates moving to Sofia
• Ongoing learning and career development
• International and supportive work environment

Work model: Onsite Sofia
Working hours shifts : MondaySaturday 10:0019:00
Channels: Voice email & chat

If youre fluent in Polish and enjoy helping people wed love to hear from you. Apply now and start your journey with Sutherland!

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time