Case Coordinator with English
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Job Summary
Akkodis is a global digital engineering consulting company that enables organizations to innovate and accelerate byapplying technology to redefine how processes and products are developed powered and optimized. With deepexpertise across AI data cloud edge and software engineering we combine technology and talent to deliver end-to-endsolutions from strategy and consulting to talent development and more than 20 years of experience in Bulgaria our experts deliver technology solutions in the IT Software Cloudand Digital fields. Our people are the foundation of our success. Thats why we champion a company culture wheretalent is celebrated and diversity is embraced. Now we are looking for more talents to join us in our mission to engineera Smarter Future Together.
About the Job
The Case Coordinator is responsible to perform the mentioned activities on one or multiple accounts as per the process documents and the defined quality standards. When required he/she needs to prepare reports for internal or external use regarding the performed activities per account.
As a Case Coordinator you will be responsible for:
- Transfering cases from the Customers tool/email in the clients tool;
- Monitoring Case Management queues distributing cases among group owners;
- Leading formal communication with end customers and group owners;
- Proceeding with cases in a timely manner;
- Ensuring that the customer is entitled to the service validates customer contract details;
- Complying with specific or ad-hoc tasks including answering incoming calls to assist with volumes during volume spikes outages etc;
- Preparing reports in Excel;
If you have:
- Fluency in English language
- Experience in working with Microsoft Office
- Excellent communication and self-organization skills
- Ability to adapt to a fast-changing environment.
What we offer:
- Competitive remuneration package
- Referral bonus program
- 24 days annual paid leave
- Additional health insurance (outpatient & hospital medical care dental care coverage of dioptric glasses and more)
- Free Psychological Counselling via Green Line and on the spot
- Newborn or newly adopted child bonus
- Food vouchers - 77 EUR /month
- Upskilling & reskilling training programs and e-learning hub
- Recognition awards
- Sports cards (partially covered by the employer) and company sports initiatives
- Special company discounts
- Various social and charity initiatives
The future is here for the making. Are you ready
Lets make the incredible happen.
Required Experience:
IC
About Company
Leading digital engineering consultancy specializing in human-centered AI. Deep expertise in AI, data, cloud & edge computing worldwide.
