Business Support Specialist Sofia

At Notino we know that the key to long-term success lies in talented colleagues who bring not only skills but also curiosity resilience and vision. We provide the right environment for personal growth career development and the opportunity to shape one of Europes strongest players in beauty and health.

We are proud to be #1 in Europe in beauty & health e-commercea position weve achieved thanks to people who share our passion for excellence. #WinningAsATeam isnt just a slogan its how we work. We innovate grow and leverage the latest technologieswhile never forgetting to celebrate our wins together.

We are now looking for an experienced professional to strengthen our Sales Operations team and ensure smooth effective support for our commercial activities. This is a key role that requires both precision and strong communication skills and offers the chance to make a real impact on the business.

• Support the Sales team with daily commercial and operational activities.
• Research and identify potential salon partners using online sources internal databases and other available channels.
• Contact potential and existing salon partners by phone and email including outbound and follow-up calls.
• Support the end-to-end onboarding process from document collection and system setup to profile publication and activation.
• Guide new partners through the initial use of the Notino Partner reservation system and help them complete their profiles services schedules and price lists.
• Follow up with newly onboarded salons to support their activation and help them generate customer reservations.
• Provide ongoing support to an assigned portfolio of salon partners and help maintain partner engagement.
• Keep salon lead and partner information accurate and up to date across CRM and internal systems.
• Monitor lead statuses partner progress onboarding stages and agreed follow-up actions.
• Identify and correct missing inaccurate outdated or duplicate information in the CRM and partner database.
• Prepare and maintain reports analyses and documentation mainly using Excel and CRM.
• Monitor relevant operational and commercial KPIs and highlight issues or opportunities that require action.
• Support reactivation partner communication and targeted commercial campaigns.
• Coordinate with Sales Marketing and other internal teams to resolve partner-related topics.
• Identify inefficiencies in existing processes and proactively suggest practical improvements.
• Take responsibility for assigned activities deadlines and follow-ups.

• Native or fluent Bulgarian and advanced English both written and spoken.
• Previous experience in administration operations customer support sales support account management or a similar role.
• Experience communicating with customers or business partners by phone and email.
• Confidence in making outbound calls and following up consistently with potential and existing partners.
• Strong computer skills particularly in Microsoft Excel and Word.
• Experience working with CRM systems databases or reporting tools is an advantage.
• Strong attention to detail and the ability to work accurately with large amounts of information.
• A structured and well-organized approach with the ability to manage several priorities and deadlines.
• A proactive and solution-oriented mindset with the confidence to take ownership and suggest improvements.
• A reliable flexible and positive attitude in a dynamic and fast-changing environment.
• A collaborative approach and willingness to contribute to shared team and business targets.

IfyourelookingforarolewhereyourskillswilldirectlycontributetothesuccessofaEuropeanmarketleaderandwhereyoullcollaboratewithinspiringcolleaguesalongthewaywedlovetohearfromyou.

.

#WinningAsATeam#NewMe