Associate, Order to Invoice with Polish- Pipeline

The position ofAssociateOrder to Invoiceis part of theOrder to Cash(OTC)LineofBIC :

• Managesalesordersaccurately and on timein line withStandardOperatingProcedures (SOP) and Service Level Agreement (SLA)

• Communicate effectivelywith internal and externalstakeholdersaboutincoming orders priceinquiries supplyinquiries delivery management order status follow-up

• Resolveanyissues related to order executionfromsalesorder receipt till billing

The role requireshigh levelsof Customer support and interactionwith Italian and multiple markets.

Key accountabilities:

• Managesalesordersreceivedby BIC viaagreedchannels(email EDI SFARPAcustomerportals...)accuratelyon-time and in linewith internalprocedures and with agreed service level targets

• Managerequests related tosalesordersexecution withappropriatefollow-through in line with internal procedures and agreed service level targets

• Manage tickets related to the above in line with SNOW policies

• Ensure proper execution of billing procedures and controls

• Front-office for customer contact: telephone e-mail chat contact with customers

• Independent toestablishand maintain Internal and Externalstakeholdersrelationships

• Trainand support JuniorAssociatesin performanceanddeliverables

• Deliverand ensure capturingina timelymannerof all types of ordersin terms of quality errorrateand feedback of service execution

• Contribute to the implementation of new processes andtocontinuous improvement initiatives in his area ofexpertise

• Contribute toInternal and External Audit and to SOX compliance

• Upon requestto be able to performCustomer Careteamresponsibilities

• Participates in process improvement and automation initiativesimpactingbroader teams

• Maintainup to date customer specific knowledge

Knowledgeskillsandexperience:

• High school degree (University education is desired)

• 1-2yearsof experience in a Shared Services environment for a global company isrequiredor being in Junior role forat least 1 year

• Advanced EnglishandPolish

• Exposure to ERPs;JDEisaplus

• Strong communicationskills:clear and professional interaction with internal teams and customers

• Ability to work in teams with deadlines and time pressure

• High ethical standards

• Ability to prioritize and manage multiple tasks

• Proficiencyin MS Office (especially Excel); ERPexperience preferred

• Analytical and problem-solving skills

• Knowledge of order-to-cash process and financial principles preferred