WFS Country Leader, Workforce Staffing

Amazon is seeking an operations--oriented leader to join our Workforce Staffing team. This role will focus on providing our candidates with the same amazing experience that our customers have come to expect from . As Head of WFS-Brazil this role will focus on two main areas of high volume hiring: Candidate Supply/Labor Demand and Candidate Engagement.

The ideal candidate will possess a strong analytics background that enables them to manage quantitative planning and a demonstrated ability to think broadly and strategically about the talent supply chain. This individual will lead the analysis of labor supply and demand across a large geography composed of multiple Amazon business lines. They will collaborate with the centralized applicant sourcing advertising analytics business operations and finance teams to deliver effective delivery of workforce strategies across different employee types.

On the Engagement side this leader will focus on community engagement candidate experience labor market dynamics process improvement and labor strategy development. The individual will foster a collaborative team environment and a strong culture that ensures delivery of efficient effective candidate-focused hiring experiences and ensures their teams meet and exceed key performance indicators. They thrive in an innovative fast-paced environment can roll up their sleeves work hard have fun and get the job done. The best candidates will draw on extensive knowledge of operations community engagement and talent supply chain management and be able to forge dynamic relationships with business partners. This role will be based in an Amazon corporate office.


Key job responsibilities
Creates a vision based upon data for a team/business and develops scalable strategies that capture the best talent and most diverse candidates at the lowest cost
Manages the analyses of daily weekly and monthly reporting of Workforce Staffing performance via Key Performance Indicators
Builds labor acquisition strategy inclusive of employee class recommendations labor pool utilization talent pool conversion and other channel resources across different Amazon businesses
Builds and manages country wide budget for high volume hiring and works with internal stakeholders to deliver results with frugality
Understand and have involvement in Workforce Planning requirements. Ensure planning team is kept up to date with current labor supply highlighting any concerns in a timely manner.
Ensures compliance with Brazilian legislation
Full ownership and responsibility for ensuring compliance regarding Right to work in the Brazilian legislation
Monitor and ensure vendors meet agreed service level agreements
Be responsible for production of metrics relating to staffing and the contingent workforce.
Review and establish causes for unfavorable trends in the metrics provide and implement root cause analysis and solutions
Share findings and best practice with the wider WFS team
Co-ordinate inductions between Operations Finance Agencies Security and HR
Monitor consistency with Employee Relations issues and decisions
Oversee regular audits on quality of assessment and recruitment processes. Increase audits as appropriate.

A day in the life
Management and ownership of cost per hire through oversight of labor advertising and other talent acquisition costs
Management of the talent supply chain utilizing lean methodology
Management of candidate cycle time conversion rates and applicant funnel metrics to benchmark or above
Alignment with finance and operations partners to optimize labor acquisition strategy
Demonstrated return on investment from community engagement strategies
Meet or exceed associate experience service levels and KPIs measured by hiring activity results and defect reduction
Deliver Monthly business reviews
Growth of teams core and advanced skills sets measured by progression in their career path
Up to 50% travel both domestic and international may be required


- Bachelors degree
- Experience in project management including resource planning managing schedules reporting project status and prioritizing tasks
- Experience working and communicating with multiple stakeholders C-level executives and cross functional teams or equivalent
- Experience creating measuring and scaling workflow among candidates hiring managers and the recruiting team
- Human resources leadership or Leadership in operations customer service retail distribution shipping/logistics healthcare hospitality or manufacturing experience

- Are enrolled in or have completed a MBA or equivalent Masters level education degree
- Knowledge of employment law and HR policies and procedures
- Knowledge of Six Sigma tools Lean techniques PMP or similar standards preferred
- Experience managing large teams across multiple locations and languages

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.