Website Support Specialist

Website Support Specialist

Location: São Paulo Brazil (Hybrid)

Contract: Full Time Permanent

About Us

Cyncly is a global technology powerhouse with 2400 employees and 70000 customers across 100 countries. Cyncly transforms the way customizable products and spaces are imagined designed sold managed and made. Our end-to-end software solutions connect professional designers retailers and manufacturers to the worlds largest repository of product content.

Today our business spans across the Kitchen & Bath Furniture Window Glass & Door and Flooring industries with operations in North & South America Europe Asia Pacific and Africa.

At Cyncly we believe in innovation collaboration and creating impactful digital experiences for our customers worldwide.

About the Role

We are looking for a detail-oriented and highly organized Website Support Specialist to join our growing team in São Paulo.

In this role you will collaborate with a team of specialists using to support and maintain thousands of client websites. You will manage website update requests create landing pages implement promotions and ensure high-quality execution across multiple CMS platforms while maintaining strong QA standards.

This is an excellent opportunity for someone who enjoys working in a fast-paced digital environment with a strong focus on website management customer experience and operational excellence.

Key Responsibilities

Manage and execute website update requests through while ensuring all required information is collected before starting work

Implement website changes including promotions landing pages content updates and image changes across multiple CMS platforms

Build and maintain webpages using CMS platforms such as WordPress Shopify Squarespace and similar tools

Ensure all website updates align with brand guidelines design standards and client expectations

Perform detailed QA checks to ensure accuracy functionality responsiveness and consistency

Optimize websites for desktop tablet and mobile responsiveness

Collaborate closely with internal teams including Account Management Onboarding and Support

Communicate clearly when clarifications or additional recommendations are required

Manage multiple tickets simultaneously in a fast-paced and high-volume environment

Identify opportunities to improve workflows reduce errors and increase efficiency

Required Experience & Qualifications

2 years of experience in website support web design or front-end development

Hands-on experience with CMS platforms such as WordPress Shopify Squarespace or similar

Basic knowledge of HTML and CSS for troubleshooting and minor coding adjustments

Strong attention to detail with a strong quality assurance mindset

Ability to follow design standards while also making thoughtful design decisions when needed

Experience working with ticketing or project management systems preferably

Excellent organizational and time management skills

Ability to manage a high volume of requests efficiently

Basic understanding of SEO principles and website performance best practices

Experience using design tools such as Adobe Photoshop Illustrator or similar

Strong written and verbal communication skills in English

Working at Cyncly

At Cyncly we are a global team that collaborates with humility and respect. We value diverse perspectives and believe they make us stronger together.

You can expect a supportive and inclusive environment where people are encouraged to grow their careers contribute meaningfully and work on impactful global projects. We believe in flexibility autonomy and continuous development while building teams that deliver excellence and innovation.

Thats who we are: a team that works together to deliver results and lead the industry with a bold customer-focused approach. Come join us.