Transportation Operations Manager, STCO Amazon Logistics

STCO (Short Term Capacity Optimization) is the function within Central Operations responsible for the centralized management of the days routes at all Delivery Stations in the AMZL Brazil network.
Combining real-time data analysis machine learning models and signal-based automation STCO optimizes delivery capacity on a daily basis.

The STCO manager is the operational owner of the processes within their assigned scope - responsible not only for execution but for activity integrity ownership of metrics team guidance and stakeholder management.
This manager explains the why behind the operating results leads the root cause analysis assumes parameter calibration decisions and ensures that STCO Brasil operates on par with global standards while adapting to the local context.

Key job responsibilities
This role requires judicious decision-making under ambiguity the ability to influence cross-functional teams without direct authority and an action bias when launching new programs in a rapidly expanding environment.

Own end-to-end reactive risk analysis operations for a set of nodes
Make decisions in real time about prioritizing rescue increasing capacity and dealing with exceptions serving as a climbing point for the team of experts
Lead the analysis of the causes of failure factors translating findings into actionable process improvements
Own execution of the proactive risk process
Manage shift operations ensuring SLA compliance staff appropriateness and quality standards throughout the operating window
Have the operating parameters calibrated for delivery stations based on data-based analyses
Identify automation opportunities and partner with technology teams to develop/test new tools
Achieve the delivery of operational metrics from STCO
Develop and maintain dashboards for real-time operational visibility and historical performance
monitoring
Produce and present flash reports for senior leadership identifying trends anomalies and actionable insights
Present high-level operational analyses with data-based narratives and improvement proposals
Guide and develop the STCO team of specialists: provide training on decision-making system use and operational judgment

- Bachelors degree or equivalent
- Experience in people management
- Knowledge of advanced skills in Excel as well as any data visualization tools like Tableau or similar BI tools (familiarity with Tableau preferred)
- Work a flexible work schedule including evenings overnights and weekends
- Experience in Business English skills both verbal and written
- Experience with analytical tools and ability to dive deep into metrics and reporting

- Knowledge of machine learning models
- Experience with process improvement techniques such as Kaizen Lean Manufacturing or Six Sigma
- Experience with performance metrics and process improvement and Lean techniques
- Experience collaborating with global and local stakeholders

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