Technical Support Engineer VTS

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description:

Role Overview

We are looking for a seasoned highly technical Azure & Modern Workplace Support Engineer who brings deep cloud expertise passion for solving complex problems and an unwavering commitment to customer success. This engineer operates as a senior L0/L1/L2 escalation point for Microsoft cloud issuesdiagnosing troubleshooting and resolving a broad spectrum of Azure infrastructure Modern Workplace (M365/O365) API identity and platform challenges.

This is a hands-on investigative customer-centric role requiring someone who is naturally curious learns new technologies quickly works independently with urgency and thinks creatively under pressure. You will act as a technical leader in the support organization partnering closely with Product Engineering SRE and vendor teams to eliminate root causes evolve our platform and create world-class support experiences.

Key Responsibilities

Own and resolve complex Azure and Modern Workplace service requests across Compute Networking Storage Identity Exchange Online Teams SharePoint Intune Defender and Entra ID.

Perform advanced diagnostics including log analysis API tracing Azure Monitor/Log Analytics Postman flows authentication debugging and M365 tenant-level investigation.

Troubleshoot multi-layer issues across infrastructure identity networking SaaS integrations licensing and CSP provisioning.

Serve as senior technical escalation point for Microsoft vendor tickets driving urgency and ensuring end-to-end resolution.

Lead incident response for high-severity issues.

Create runbooks KB articles troubleshooting workflows and internal tooling to scale support.

Partner with Engineering/SRE/Product to share insights and drive platform reliability and supportability improvements.

Identify recurring issues and recommend long-term engineering fixes.

Engage directly with customers/partners on complex scenarios delivering an exceptional support experience.

Who You Are

Passionate technologist natural problem-solver creative thinker.

Curious and continuously learningstays current on Azure M365 and emerging cloud trends.

Customer-obsessed and can translate complex issues into simple explanations.

Works independently with strong ownership urgency and accountability.

Thrives in fast-moving ambiguous high-impact environments.

Qualifications

58 years in Azure/M365 technical support cloud engineering or solutions engineering.

Expert proficiency in Azure services M365 architecture Exchange/Teams/SharePoint/Intune administration.

Strong scripting capabilities (PowerShell Python Bash).

Deep diagnostic skills with Azure Monitor Log Analytics KQL Entra ID troubleshooting OAuth/OpenID Graph API.

Strong networking fundamentals (DNS TCP/IP routing SSL/TLS).

Experience with ticketing tools (Zendesk Jira ServiceNow).

Excellent communicator with strong customer-handling capability.

Experience with Datadog or similar observability tooling preferred.

Azure certifications (AZ-104 AZ-305 AZ-500) preferred.

Flexibility working some weekends and later hours to help fulfill a 24x7 business