Mid Cloud Observability Engineer

A cloud observability engineers day is about making complex systems understandable improving signal quality and enabling faster smarter debugging across teams. 

• Check system heathy review alerts/incidents. 

• Triage alerts 

• Investigate issues 

• Improve observability instrumentation  

• Build and improve dashboards 

• Alert optimization 

• Work with development teams and other engineering partners. 

• Continuous improvements.  

• Release support. 

Observability & Monitoring 

• Design and implement observability frameworks using metrics logs and distributed tracing  

• Develop dashboards alerts and visualizations to monitor system health  

• Standardize observability practices across engineering teams (logging telemetry tracing) 

• Implement and manage native monitoring tools. 

• Amazon CloudWatch (metrics logs alarms dashboards) 

• AWS X-Ray (distributed tracing)  

• AWS Distro for OpenTelemetry (ADOT) 

Detection & Response 

• Build alerting systems (avoid alert fatigue) 

• Participate in on-call rotations 

• Build intelligent alerting using 

Improve System Reliability/ proactively reduce risk 

• Identify reliability risks to help harden systems against failure  

• Reduction in alert noise / false positives 

• Increased observability coverage (% of services instrumented) 

• Improved SLO compliance 

Instrumentation & Telemetry Engineering 

• Embed observability into applications 

• Add tracing/metrics into code 

• Standardize logging formats 

• Ensure all services are observable end-to-end 

• Microservices (EKS ECS) 

• Serverless (Lambda API Gateway) 

• Data services (RDS DynamoDB S3) 

Collaboration Across Teams 

• Development  

• Platform/infra teams 

• Security & operations 

Qualifications :

Requirements

• SRE DevOps or Cloud Engineering 

• Cloud platforms AWS 

• Experience in AWS services including 

• CloudWatch X-Ray Lambda 

• ECS/EKS API Gateway  

• RDS DynamoDB S3 

• Hands-on with experience with an observability tool 

• Dynatrace 

• Splunk 

• Datadog 

• OpenTelemetry 

• Prometheus Grafana 

• AWS Distro for OpenTelemetry 

• Strong understanding of: 

• Containers & orchestration (Docker Kubernetes) 

• CI/CD pipelines 

• Infrastructure as Code (Terraform CloudFormation) 

• Monitoring/observability tools 

Nice to have

• Experience building observability platforms at scale in AWS 

• Familiarity with multi-account AWS environments 

• Experience with cost optimization for observability (logging/metrics ingestion) 

• Experience in high-scale distributed system 

Additional Information :

At Serasa Experian we believe that diversity is essential for a healthier and more innovative work environment where everyone can share experiences and express their ideas. Thats why we promote several initiatives to support inclusive recruitment and the professional development of our people.

We also have our affinity groups created to empower and support individuals from underrepresented groups: ExperianPride (LGBTQIAPN community) Ubuntu (racial equity) Women in Experian (gender equity) Aspire (people with disabilities) and Connecting Generations (generations).

Come be part of this transformation!

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Remote Work :

Yes

Employment Type :

Full-time