Technical Architect Manager

Key Responsibilities

1. People Leadership & Associate Development

• Lead inspire and manage a high-performing global team of T1 and T2 Technical Architects specializing in Azure IS SAP BTP IS MuleSoft Solace and OpenText.

• Drive the professional development of your team by creating robust Individual Development Plans (IDPs) defining technical training paths and facilitating advanced certifications.

• Conduct regular performance reviews offer structured technical and leadership coaching and cultivate an inclusive engineering culture aligned with our Five Principles.

• Perform resource capacity planning and talent acquisition managing the mix of internal Associates and external consulting resources to meet enterprise demands.

2. Platform Strategy Architecture & Technical Governance

• Partner with the Global Integration Hub Director to define refine and execute the global integration strategy and long-term multi-iPaaS technology roadmap.

• Establish and run the Technical Design Authority (TDA) for integration setting strict design patterns reusable frameworks and architectural guardrails for API-led event-driven and file-based (B2B EDI) interfaces.

• Oversee and align platform-level technical strategies including:

• Azure Integration Services (Azure IS): Orchestrating secure cloud-native pipelines.

• SAP BTP Integration Suite (SAP BTP IS): Enforcing Clean Core standards and transitioning legacy SAP PI/PO interfaces.

• MuleSoft Anypoint Platform: Governing global API management security and developer portals.

• Solace PubSub: Managing the global real-time event-driven mesh structure.

• OpenText: Directing standard EDI/B2B patterns across global logistics networks.

• Drive technical platform lifecycles ensuring proactive upgrades deprecation of legacy frameworks and minimal platform-level technical debt.

3. Day-to-Day Technical Operations & Incident Management

• Serve as the ultimate engineering escalation point for critical P1/P2 production incidents platform performance bottlenecks and security exposures within the Integration Hub.

• Maintain absolute visibility into daily platform performance error rates and environment health holding your team accountable for proactive system tuning and optimized configurations.

• Direct root-cause analysis (RCA) investigations for major incidents ensuring long-term technical remediations are fully implemented across platforms to prevent recurrence.

• Collaborate with DevOps and Platform squads to continuously improve release management automated CI/CD pipelines and infrastructure-as-code deployments.

4. Segment Engagement & Demand Alignment

• Build and sustain strong relationships with Segment IT Architects Solution Architects and Digital Technologies leads across global business areas.

• Serve as a strategic technical advisor during early project discovery phases converting high-level segment demands into optimal integration architecture recommendations.

• Ensure your team of architects is aligned to support segment timelines validating that segment-led integration builds adhere fully to corporate architecture guidelines.

5. Vendor Relationships Budgets & Cross-Charges

• Manage technical partner relationships with core platform vendors (e.g. Microsoft SAP MuleSoft Solace) to ensure high-quality software support and alignment with their technology roadmaps.

• Oversee the technical delivery of strategic platform SI partners and system integration vendors evaluating contract compliance and technical output.

• Collaborate with the Director on budgeting tracking platform licensing fees forecasting cloud usage and coordinating internal cross-charges across segments based on platform resource consumption.

Required Experience & Qualifications

Leadership & Management Experience

• People Leadership: Minimum of 3 years of experience directly managing technical teams (architects senior developers or platform engineers) in a global distributed environment.

• Strategic Thinker: Proven track record of translating complex corporate business strategies into actionable long-term technical architectures and platform goals.

• Associate Development: Demonstrated success in coaching mentoring and structurally upskilling junior and senior technical professionals.

Industry & Domain Expertise

• CPG/FMCG Domain Knowledge: 8 years of integration experience with substantial exposure to global Consumer Packaged Goods or high-volume manufacturing environments.

• Core Business Flow Familiarity: Deep understanding of global supply chain processes including Order-to-Cash (O2C) Procure-to-Pay (P2P) Warehouse Management Systems (WMS) and GS1 standards.

Technical Stack & Platform Expertise

• Multi-Platform Architect Mastery: Strong hands-on background (historically or currently) in at least two of the following and high literacy in the remaining:

• Azure IS (Logic Apps Service Bus Event Grid API Management).

• SAP BTP IS (CPI SAP API Management SAP Event Mesh).

• MuleSoft Anypoint Platform (API-led connectivity CloudHub).

• Solace PubSub (Event-driven architectures enterprise event mesh).

• OpenText (B2B EDI integrations managed file transfers).

• Enterprise Security Standards: Strong knowledge of cloud security IAM network configurations OAuth 2.0 SAML and data protection compliance (GDPR CCPA).

Soft Skills & Collaboration

• Communication & Influence: Exceptional capability to articulate deep complex technical decisions risks and trade-offs clearly to executive stakeholders (e.g. Segment Directors) and junior developers alike.

• Problem-Solving: Strong calm and analytical leadership during high-pressure system outages or critical engineering blockers.

• Values-Oriented: Commitment to leading through the lens of a principles-driven corporate culture demonstrating mutuality high responsibility and trust.

Education & Certifications

• Bachelors or Masters degree in Computer Science Software Engineering Information Technology or equivalent practical experience.

• Highly Desirable Certifications: Advanced certifications in Azure Architecture SAP BTP MuleSoft Solace or ITIL/TOGAF.

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