Sustainment Analyst L2
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Job Summary
If you are looking for a meaningful career where people work and act with passion rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.
We are a leader in supply chain software solutions helping organizations streamline operations reduce costs and improve efficiency.
ob Posting Title: Sustainment Analyst
Job Description: Vaga de Analista de Sustentaçãoem nossa unidade de negócios de Supply Chain. Oportunidade de suporte para trabalhar com o software Warehouse Advantage Infios One (WM) e com conjunto de softwares de terceiros como: Sistema operacional Windows SQL Server/Oracle software de relatórios e impressões.
Additional Job Description:
Responsabilidades
Atender usuários por telefone e-mail ou tickets abertos nas ferramentas usadas pela empresa
Analisar incidentes/problemas de forma aprofundada com o objetivo de encontrar a causa raiz e solução definitiva
Consultar as documentações técnicas e fontes alternativas de informação simulando/testando problemas no ambiente
Preparar conteúdo programático material didático e repassar conhecimento aos demais membros da equipe
Ser responsável ou apoiar no gerenciamento de níveis de serviços acordado com clientes
Qualificações requeridas
3 2 anos de experiência em suporte técnico ao cliente
Superior Completo ou cursando a partir do 3º semestre em Ciências da Computação Sistemas de Informação ou áreas afins.
Conhecimento intermediário em banco de dados
Conhecimento em sistemas operacionais Windows e conceitos de rede
Fortes habilidades analíticas de comunicação e solução de problemas
Fortes habilidades de atendimento ao cliente e capacidade de multitarefa
Capacidade de priorizar tarefas e auto gerenciá-las
Conhecimento intermediário em lógica de programação (Capacidade de interpretação de códigos desenvolvidos)
Diferencial
Inglês e/ou Espanhol.
Conhecimento em logística (WMS)
Experiência com programação de computadores e conhecimento básico de linguagens de programação de computadores
Experiência com sistemas operacionais e rede de computadores
Experiência ou conhecimento em soluções de gerenciamento da cadeia de suprimentos
Experiência com a plataforma Korber One e os aplicativos
Why join us
At Infios were not just looking for employees; were looking for partners in innovation growth and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether youre at the beginning of your career or a seasoned expert we meet you on your journey equipping you with the tools and opportunities to build the future you envision. Together we will relentlessly work toward one common goal - making supply chains better.
We believe the future is better when supply chains work better.
We are an equal-opportunity employer and committed to inclusion in the workplace.
At Infios we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individuals unique experiences and perspectives are valuedwhether they look think move believe or love differently.
All qualified applicants will receive consideration for employment without regard to race color ethnicity national origin sex sexual orientation gender identity marital status pregnancy religion age disability veteran status genetic information or any other characteristic protected by law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process please let us know at
Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position experience education skills location and market and business considerations. Applications must be submitted via our career site.
Required Experience:
IC
