Surgery Sr Technical Specialist (LATAM)

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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Job Description:

This role will act as a regional technical subject matter expert providing pre-sales and sales-cycle technical support for connected medical devices and associated software solutions.

The position requires close collaboration with regional sales teams and cross-functional stakeholders as well as strong interaction with customers technical IT and clinical teams. The role will also coordinate with global teams to ensure alignment with standardized processes and global connectivity strategies.

Essential duties and responsibilities:

Technical Service Activities

• Provide rapid accurate and knowledgeable responses to customer technical inquiries throughout the sales cycle across LATAM.
• Partner with Regional Sales Managers and Account Managers to support customer engagements including technical presentations connectivity discussions and Q&A sessions with hospital stakeholders.
• Act as a technical liaison between customers and internal teams supporting the completion of IT/IS security questionnaires and addressing hospital connectivity cybersecurity and software architecture questions.
• Analyze customer feedback and collaborate with Service Engineering R&D Clinical Engineering and Customer Success teams to address technical concerns and drive continuous improvement.
• Serve as a regional subject matter expert on connected medical devices software cloud infrastructure and hospital network integration.
• Ensure customer requirements and feedback are clearly communicated to global teams to maintain alignment with standardized processes.
• Stay informed on industry trends hospital IT requirements cybersecurity standards and connected medical device regulations relevant to LATAM markets.

Compliance & Core Responsibilities

• Knowledge practice and compliance with the Johnson & Johnson Credo.
• Knowledge and compliance with J&J Quality Safety Occupational Health and Environmental policies.
• Ensure compliance with all local regulations company policies procedures and quality requirements.
• Maintain complete and accurate physical and digital service records in accordance with regulatory and procedural requirements.

Job location: São Paulo/Brazil

Job Requirements

Essential knowledge and skills:

• Degree in Electrical Engineering / Electronic / Mechatronic or related field
• Minimum of three (3) years experience in related field
• Fluent English
• Spanish/Portuguese is desirable
• Valid drivers license (company vehicle provided).

Special requirements:

Up to 20% travel availability (domestic and international)

Required Skills:

Preferred Skills: