Spa & Wellness Manager

We are seeking a passionate and results-driven Spa & Wellness Manager to support the pre-opening of the Spa & Wellness division at Sofitel Ipanema including spa implementation operational setup and process structuring in preparation for full operations.

• Adhere to Spa Policies and Standard Operating Procedures at all times;
• Act as a Wellness Ambassador for the hotel representing the brand values and Accor standards with colleagues guests and external stakeholders while maintaining a professional appearance;
• Promote colleague wellness initiatives in partnership with People & Culture teams;
• Manage the daily operations efficiency and overall performance of the spa and wellness facilities;
• Maintain effective communication and colleague welfare practices for both existing and new team members;
• Develop and implement strategic initiatives to promote spa wellness and well-being offerings within the hotel and local market;
• Maintain strong knowledge of competitors including products pricing promotions and sales strategies;
• Support all additional operational responsibilities assigned by hotel management while protecting hotel assets and property.

Administrative Responsibilities

• Assist with budgeting forecasting financial analysis and profitability management for wellness departments;
• Monitor operational costs payroll approvals inventory systems productivity reports and purchase requisitions;
• Review invoices control labor and supply costs and ensure revenue targets are achieved;
• Coordinate maintenance and service agreements for spa equipment in partnership with Engineering teams;
• Prepare and submit operational and performance reports to hotel and corporate teams.

Strategy Marketing & Revenue Management

• Lead the implementation of annual wellness and marketing strategies including social media digital campaigns events and retreats;
• Develop pricing structures for treatments and retail products according to market conditions and hotel revenue strategies;
• Ensure all marketing materials and communications follow brand guidelines;
• Establish and monitor KPI goals aligned with revenue expectations and revenue management practices;
• Participate in weekly revenue meetings to identify new business opportunities within the hotel and local community.

Guest Experience & Operational Excellence

• Ensure guest preferences and special requests are accommodated to the highest standards possible;
• Conduct regular facility and treatment audits to maintain brand standards and service quality;
• Oversee daily operations and support teams in delivering exceptional guest experiences;
• Ensure all wellness facilities maintain high standards of cleanliness hygiene and operational excellence.

Team Leadership

• Lead regular departmental communication team meetings recognition and motivation initiatives;
• Support onboarding cross-training recruitment development and performance management for wellness teams;
• Attend daily hotel briefings and maintain strong collaboration with all hotel departments;
• Ensure compliance with the Accor Code of Ethics and company policies.

Health Hygiene & Safety

• Ensure compliance with all health safety hygiene and emergency procedures across wellness facilities;
• Identify and address operational hazards and maintenance issues immediately;
• Maintain a safe environment for guests colleagues and hotel property;
• Handle emergency situations with professionalism urgency and discretion.

Qualifications :

• Bachelors Degree completed is required;
• Fluency in English and French is required;
• Minimum of 3 years experience in a management or supervisory position in a spa leisure wellness or related field;
• Previous experience in spa therapy recreation or fitness is recommended;
• Previous experience in luxury hotels or pre-opening with a strong background in financial budgeting and forecasting;
• Acting as an ambassador for well-being with a personal interest and lifestyle approach to wellness.

Remote Work :

No

Employment Type :

Full-time