Solutions Engineer, Pre-Sales

About the Team

The Technical Success team is responsible for the customer experience on both the OpenAI API platform as well as the ChatGPT Enterprise product ensuring developers and enterprises maximize benefit value and adoption from our highly-capable models. OpenAIs customers represent a range of diverse backgrounds and maturity from early-stage startups to established global enterprises.

About the Role

We are seeking a solutions engineer to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their pre-sales needs guide their AI strategy and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Sales Security and Product teams.

In this role you will:

• Deliver an exceptional pre-sales customer experience for prospects and customers by providing technical expertise outlining the value proposition and answering product API and LLM-related questions.

• Demonstrate how leveraging OpenAI APIs and ChatGPT can meet customers business needs and deliver substantial business value. This includes building and presenting demos scoping use cases recommending architecture patterns and providing in-depth technical advisory.

• Create and maintain documentation guides and FAQs related to common questions and requirements discovered during the pre-sales process.

• Develop and nurture strong customer relationships during the evaluation validation and purchasing process.

• Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback identifying themes across customers and incorporating them into product planning.

• Serve as the first line of defense for security and compliance questions explaining standardized collateral guiding customers toward relevant resources (e.g. trust portal) and escalating complex requirements to the appropriate teams.

Youll thrive in this role if you:

• Have 5 years of experience in a technical pre-sales or similar role managing C-level technical and business relationships with complex global organizations.

• Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products with experience providing higher-level security and compliance support.

• Have foundational training in programming languages like Python or Javascript.

• Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.

• Are an effective presenter and communicator who can translate business and technical topics to all audiences including senior leaders.

• Own problems end-to-end and are willing to pick up whatever knowledge youre missing to get the job done.

• Have a humble attitude an eagerness to help your colleagues and a desire to do whatever it takes to make the team succeed.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex sexual orientation age veteran status disability genetic information or other applicable legally protected characteristic.

For additional information please see OpenAIs Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws including the San Francisco Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct adverse and negative relationship with the following job duties potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary confidential and non-public addition job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI we believe artificial intelligence has the potential to help people solve immense global challenges and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Required Experience:

IC